Open Forum

  • 1.  Emails: Registration Confirmation #

    Posted 04-02-2020 13:26
    Does anyone know if there is a way to customize the email that is pushed out if someone clicks the link, "forgot your confirmation number"? I've attached a sample of what I'm referring to. 

    #Flex-Creating/ManagingEvents

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    Sara Shidal
    Computer Services, Inc
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  • 2.  RE: Emails: Registration Confirmation #

    Posted 04-03-2020 08:16
    I don't but would be curious. Have you reached out to the Cvent help phone or chat line? I bet they could tell you in 5 minutes.

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    Jane Margulies
    President/Chief Executive Officer
    The TEAM Group
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  • 3.  RE: Emails: Registration Confirmation #

    Cvent Staff
    Posted 04-03-2020 09:21
    Hi Sara,

    Thank you for your question! You are not able to customize the email content received when clicking "forgot your confirmation number?". This is a system generated default email that is standard across all Cvent events and accounts. I will submit this as feedback to our Product Team on your behalf. 

    Best,

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    Robin Schoenfeld
    Cvent Inc
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  • 4.  RE: Emails: Registration Confirmation #

    Cvent Staff
    Posted 10-11-2021 08:32
    A customer of mine is asking about this as well. Is the status still the same or has a fix been created?

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    Royce Young
    Senior Meeting Technology Advisor
    Toyota Motor North America
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  • 5.  RE: Emails: Registration Confirmation #

    Posted 10-11-2021 10:55
    To my knowledge, it is still the same and you cannot customize the email.

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    Sara Shidal
    Computer Services, Inc
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  • 6.  RE: Emails: Registration Confirmation #

    Community MVP
    Posted 10-11-2021 15:27
    It's not this in the language management?
    EventWidgets_AlreadyRegistered_ForgotConfirmationButton__resx

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 7.  RE: Emails: Registration Confirmation #

    Posted 10-12-2021 15:32

    On a somewhat related note, I'm not a fan of this pop up cause can no longer send the already registered link out or non-cvent clients. In classic you could copy and paste the already registered link and paste it into a reply with their confirmation number. Now that link just takes them to the default summary where you must direct them to the link on your summary page.... 

    Its just more steps but it used to be cleaner. 



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    Sean Daniel
    Member Services Manager
    Telecom & Autotech Council
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