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Work Around for Flex Payment Credits?

  • 1.  Work Around for Flex Payment Credits?

    Posted 13 days ago
    Hello,

    I canceled an event and we gave people the option to transfer their registrations and payments to a new event. I thought that I would do payment credits but it turns out that is only available for Classic and Express. All of my events are in Flex. Has anyone found a work around since payment credits won't be available until some time in the second half of 2020 for Flex?

    Thanks!
    #Flex-Creating/ManagingEvents

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    Bridget McMahon
    PLACE Conference and Event Services Coordinator
    UW-Madison Professional Learning and Community Education (PLACE)
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  • 2.  RE: Work Around for Flex Payment Credits?

    Cvent Staff
    Posted 8 days ago
    Hi Bridget,

    You are correct that currently Payment Credits are not available within Flex events, and are on the roadmap for later this year. You could instead use personalized Discount Codes in your new event to allow the registrant to "transfer" their credit over. You can either send the invitee their personalized code and allow them to type it in, or you can set up an Advanced Filter by email address, name, etc. and enable it to auto-apply.

    Please let me know if you have any initial questions with this potential solution!

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Work Around for Flex Payment Credits?

    Posted 6 days ago
    I'll try that out. Thank you!

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    Bridget McMahon
    PLACE Conference and Event Services Coordinator
    UW-Madison Professional Learning and Community Education (PLACE)
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