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Adding Terms and Conditions to a live event

  • 1.  Adding Terms and Conditions to a live event

    Posted 09-14-2021 12:45
    We have had to add terms and conditions regarding Covid protocols to registration forms. I added the widget to our registration form and now it shows up for new registrations but not on the old ones.  I was hoping to send a notice for those who have already registered and a link to modify their existing registration so they can check the Agree box.  When i click modify the field is not there.  Am I missing something?  Any suggestions on how to go back to get existing registrants to check the box? TIA
    #Flex-Creating/ManagingEvents

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    Jennifer Saltzman
    Saltzman Associates (old KSA)
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  • 2.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 12:55
    I can tell you what I learned - they cannot go back in and accept the terms and conditions if they are already registered. I had to send those people a separate document for them to sign and return to me. (This is what Cvent support told me - I had to open a case recently about all this.) Also, we are unable to run a report showing who accepted the terms and conditions - Cvent has to run the report if we call or open a case and ask them to. I've done this for a few of my sites already. 
    Hope this helps.

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    Jayne Ferro
    Support Staff Specialist
    NYSUT
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  • 3.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 16:09
    Edited by Jennifer Saltzman 09-14-2021 16:10
    Please help by upvoting this issue so that these ever-changing environments and protocols can be addressed for Active events in an easier and more efficient
    way. 
    https://community.cvent.com/ideas/viewidea?IdeationKey=5669835e-0c14-49f1-9cdc-63c254664450

    https://community.cvent.com/ideas/viewidea?IdeationKey=3bcb6437-ed39-4bda-90cb-fbb8d21aec32

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    Jennifer Saltzman
    Saltzman Associates (old KSA)
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  • 4.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 13:07
    Thank you for the information Jayne.  Not what I was hoping for but very happy to know this.  This is definitely going to make things very difficult and I am shocked you can not run the report.  Thanks again for the response!​

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    Jennifer Saltzman
    Saltzman Associates (old KSA)
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  • 5.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 13:18
    You are most welcome. I expressed my displeasure with the fact that I could not run the report. Maybe if more clients complain something will happen.

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    Jayne Ferro
    Support Staff Specialist
    NYSUT
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  • 6.  RE: Adding Terms and Conditions to a live event

    Cvent Staff
    Posted 09-14-2021 14:42

    Hi Jayne and Jennifer,

    Great feedback! Have either of you submitted this as an idea here in the Community? I'd recommend for you to do that so other users can upvote if they agree, and our product team can evaluate further! If one of you submits the idea, be sure to share the link back on this thread so other users can come across it here, too. 

    Please let me know any questions.

    Best,

    Danni 



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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 7.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 16:29
    I am shocked that the T&C is not even a tagged field you can use in the emails.  Even if you wanted to restate it or provide confirmation with a confirmation email you have to retype it or link to it.  For something so important I am baffled.  This is so frustrating.

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    Jennifer Saltzman
    Director of Marketing
    Saltzman Associates
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  • 8.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 16:03
    Danni, I took your advice and added it as an idea. Thanks!

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    Jayne Ferro
    Support Staff Specialist
    NYSUT
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  • 9.  RE: Adding Terms and Conditions to a live event

    Cvent Staff
    Posted 09-14-2021 17:10
    Hi Jayne and Jennifer, 

    Thank you for submitting your idea in the community. I agree that given the evolving needs of Terms & Conditions and their role in the safe execution of hybrid events, it's worth us revisiting the current configuration and reporting options. I'll be taking a deeper look at what is possible, and in what timeframe, with my team and will ensure any updates or changes are communicated when we know more.

    Thank you again for the feedback!

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    Bella Marino
    Product Lead, Event Management
    Cvent
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  • 10.  RE: Adding Terms and Conditions to a live event

    Posted 09-14-2021 16:36
    I agree.

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    Jayne Ferro
    Support Staff Specialist
    NYSUT
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