At the end of the webinar, we blocked time off for live Q&A. However, we had so many questions submitted we couldn't answer them all in the time we had! We want to ensure we're answering every inquiry you may have, so we've compiled all answers and listed them out in groups below. You never know if someone's asking the same questions you may have, so be sure to glance through the full list below!
1. If I create an event now, can I add on a released feature to that existing Flex event? asked by @Haley DiamondYes definitely - we recommend starting to build out Flex templates now for this reason! Once the new feature is released, all you'll have to do is go back into Event Configuration in your already built Flex template, check off the new feature, and click Save.2. I like the idea of starting to build Flex templates now, but are we charged to start an event as such? asked by @Nathan HallNope! Just like your Classic events, you will only begin to be charged when you start collecting registrations. You will not be charged immediately for simply creating or launching any type of event.
1. I do not see the Decline button listed on the Features page. When will this be available? asked by @Aida BecajThe option to decline from the Event Website is planned to be released in Q4 2019.2. When will it be possible to duplicate registration paths pages? At this point is only possible to duplicate entire paths (including all related pages). However, it is not possible yet to duplicate only on registration path page and allocate it to another one. asked by @Andreia QueridoThis is something the team has looked into, however it is not currently on the roadmap. With the ability to set up different rules & restrictions per reg type and reg path, this would cause errors if someone were to try to duplicate a path's page that would break the rules of another path.
1. Is the Concur integration 100% complete in Flex? I see flights from our GDS, but Concur doesn't seem to be working. Should I contact my account manager or is this coming in the near future? asked by @Andrew WrightConcur is 100% complete, so be sure to reach out to your Cvent Account Team and they will look into this in your particular account!2. One of the restrictions of mobile registration on Classic is booking travel. Does Flex have the capability to take travel requests on mobile registrations? asked by @Ingrid KimYes it does - one of the main perks of Flex is it's fully mobile responsive! No limitations across devices for any feature.3. Will the travel section be improved? separate the legs of air request as they are in Classic? asked by @Jennie HynsonThere may be a more optimal way to set up your travel information during your registration process - reach out to your Cvent Account Team to talk through your options.4. is there a plan to simplify the hotel request form when only 1 hotel/room option is available? asked by @Jennifer GerstenbergThis is something our Product team is actively considering, however it is not currently on the roadmap.5. Is it planned to bring step mode for hotel requests to Flex? If not, is there a workaround in place to allow for a similar process? asked by @Sarah AtkinsTo accommodate Step Mode in your Flex event, simply create a new Registration Page and drop each travel widget on a different page! If you are looking to have that "Yes/No" question appear for needing travel accommodations, reach out to your Cvent Account Team to talk through potential workarounds using registration paths or a custom process.6. Is there an extra cost for travel integrations like Passkey? asked by @Maggie BernhardThe two-way Passkey Integration is free as long as you have the Travel module (you can use the hotel's instance of Passkey). However, if you want to have a Planner license of Passkey, then it is an additional fee. Reach out to your Cvent Account Team to discuss which option is best for your account.
1. Can I simply have the event set up in flex to be able to send a save the date (no other features or settings set up or info uploaded)? asked by @Alexa EmersonYou can! If you wanted to launch a Flex website just to hold information because the current feature set cannot support your registration process, this is possible. Just be sure to remove the Register button so it simply serves as a landing page.2. Is the Invoice Template part of a standard Cvent Event contract? asked by @Maggie BernhardYes! As long as you have the Invoicing feature turned on, you will see the invoice template. If you do not see "Invoicing" as a feature in Event Configuration, reach out to your Cvent Account Team to enable this free of charge.3. We recently used Flex for an event and received a number of emails from registrants saying their registration session timed out. Is there a set time for registrants to go through the registration process? If so, would it be considered to add a timer so that registrants are aware? asked by @Melisa ArpaThere is no set time that an invitee must get through the registration form, however there is a timeout after 40 minutes of inactivity. It is not currently on the roadmap to display a timer so registrants are aware, but this is something we are exploring for the future.4. When starting to use Flex, I went to the Visual Showcase to get ideas on what we would like our Event Summary page to look like. What I did not find was a spec sheet to get the color scheme or instructions on how to get that look. Linking those items (or providing full instructions with the template) instead of having to search for them in Cvent would be more helpful. asked by @Michelle SernaFor more information on specific specs for templates found on visualshowcase.cvent.com, reach out to your Cvent Account Team and they can help you recreate these in your own account. We are also looking into creating a mini webinar series early next year walking customers through step-by-step builds of different Visual Showcase examples, so be on the lookout for those!5. Viewing website themes on Visual Showcase.. do you have to pay extra for the Creative Design or Event Builder service OR are there step by step instructions for implementing a similar theme? asked by @Sarah AtkinsCurrently there are no step by step instructions provided in the Visual Showcase - you can either have our team help build it out in your account, or you can browse simply for inspiration. We are looking into creating a mini webinar series early next year walking customers through step-by-step builds of different Visual Showcase examples, so be on the lookout for those!6. Are there any upcoming features to collect speaker materials beyond abstracts, i.e.-headshots, bios, presentations, financial forms, etc.? asked by @Rosendo FloresThe Speaker Resource Center sounds like the perfect fit for you! This is currently in Early Adopter, however it is slated to be released at the end of Q1 2020. Ask your Account Manager for a demo and they'd be happy to set one up.7. We tried to create some events in Flex but ran into a few bugs that required us to switch back to Classic. Are there any recommendations of what to do in case this happens again? asked by @Ginger SwartMost events do not encounter bugs, but if you do, you should report it to our Customer Care team right away so that we can begin to fix it and provide short term mitigation strategies if necessary.8. Is there a way to sign up for notifications about new releases specific to Flex features? asked by @Ingrid KimAbsolutely! In the Cvent Community, we post weekly product release notes every Tuesday. Log in by clicking the "Community (NEW!)" link in the top right-hand corner of your Cvent event tool screen, go to My Profile, add "Product News" to your interests, and make sure you're subscribed. If you have any questions on this process, reach out to our Customer Care team and they'd be happy to help.9. Can you specify how donations would work? What is the workflow for that feature? Are there fees collected or do donations go to a third-party? asked by @Rosendo FloresTHIS ARTICLE from our Support Community gives a great description of how Donation Items work in a Cvent event! As a reminder, this will be released in Flex in Q1 2020.10. We have a standard continuing medical education survey that we send post-event to all attendees. It would be great to be able to store these questions and their associated logic at the account level rather than rebuild the survey in each particular event, which is what we are doing now... asked by @Sue ConroyIt sounds like our Premium Feedback Survey license may be the perfect fit for your account - reach out to your Account Manager for a demo and more information on what this add-on license entails!11. Referring to multi-language events, if a registrant changes the selected language to their language and answers in their language will we be able to see their answer in English? asked by @Terry GuillIf they input their answer (for example, an answer to a Registration Question or a Contact Field) in another language, this will be stored in your account in that language. 12. Is there a way to duplicate the default header/footer into the secondary header/footer? asked by @Wendy EnglebardtYou can copy widgets between pages but you cannot copy the entire header/footer section specifically. Our Product team is currently researching into copying SECTIONS in the future, so they will consider this use case when they do that!13. How does the cross event reporting function between Flex and Classic? asked by @Valerie PerkinsYou will be able to use Cross Event Reporting across both event types!14. Will a Flex event support mobile registration? asked by @Terry GuillFlex is fully mobile responsive automatically - no extra configuration needed!*Please note: questions submitted multiple times have been condensed into a single question. If you don't see your name @ mentioned, still look through the full list, because your question was likely merged.
Hi,Thank you for all of these great updates. This is very helpful.
Question: For the ability to copy/duplication the invitation list, will this be updated on the Features list incase its postponed?