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Using the Event App for your Hybrid Event

  • 1.  Using the Event App for your Hybrid Event

    Cvent Staff
    Posted 04-28-2021 11:53

    Hi, community members! We're back with another Tip of the Week.

    So, who's preparing for a hybrid event, whether that be in just a few weeks/months or maybe later in the year and beyond? No matter the timeline, you'll want to familiarize yourself with the Attendee Hub's Event App, as this will be your go-to app for your events.

    Since much of our industry has only be managing virtual events, you may have been using the Attendee Hub without fully diving into what the Event App can offer you.

    To make it simple and seamless, all the content you add in your Flex registration event, such as attendees, sessions, and speakers, will automatically integrate into the app. You'll be able to configure the look and feel of your app through the Attendee Website and App Builder, which you are likely familiar with already if you've already managed a virtual event with the Attendee Hub. With the event app, you'll be able to control how the home screen will appear to attendees before, during, and after the event.

    Here are 5 key points to know and use to have a successful app experience:

    • Have a secure experience for your event and attendees – Choose your privacy such as Invite Only, Login Required, and Hidden.
    • Enhance your app design - Customize your event theme colors, which will apply to both the event app and the attendee website, keeping it branded and unified across both experiences. Then, continue to customize your colors and design for the app navigation menu, app header, and app graphics. For the graphics, you can add the event icon and splash screen images. Be sure to use the Attendee Hub Graphics Cheat Sheet for guidance here.
    • There are 4 main sections to get familiar with – Home, Schedule, Profile, and More
      • There are many features and settings to check out through the Home page. Happening Now and Up Next are key features to keep your attendees on track.
      • Schedule shows both My Schedule and All Sessions – these show in calendar view and can even be filtered for the attendee to easily find what they're looking for.
      • Profile – where they can see many details, particularly Announcements. These are your notifications which we know is vital when you are in-person at a venue. Didn't you miss the notifications of "5 minutes left of break to grab your coffee and return to the ballroom!" 😊
      • More – Customize and organize similar pages together using page groups, such as in-person attendees and exhibitors. Several pages can be found here, particularly Event Location.
    • Use registration types to limit visibility of sessions and push notifications, such as virtual and in-person. More visibility control is on the roadmap for the Event App, as well, so share any feedback below!
    • Use the event and session feedback surveys - You can display the Share Your Thoughts section on the Home page to ensure they always have easy access to any survey available to them. With the return to in-person being new for most attendees, feedback will be more important than ever.

    Questions for You:

    • What is your go-to push notification with any event app you've managed before?
    • If you've already used the Event App through the Attendee Hub, whether for a virtual or in-person event, tell your peers your favorite feature or experience you had with it!

    Reply with your thoughts and any feedback below! #CventTip


    #EventApp-Building/managing
    #ManagingVirtualEvents

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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 2.  RE: Using the Event App for your Hybrid Event

    Posted 05-07-2021 08:36
    • What is your go-to push notification with any event app you've managed before? We use the push notifications to remind attendees of speakers and session start times.


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    Mary Ann Hall
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  • 3.  RE: Using the Event App for your Hybrid Event

    Posted 05-07-2021 11:04
    • What is your go-to push notification with any event app you've managed before? We use push notifications to alert people of when sessions are starting, reminders for things that are coming up, reminder to answer surveys
    • If you've already used the Event App through the Attendee Hub, whether for a virtual or in-person event, tell your peers your favorite feature or experience you had with it! We have not used Attendee hub at all


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    Rachel
    NJ
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  • 4.  RE: Using the Event App for your Hybrid Event

    Posted 05-08-2021 08:48
    • What is your go-to push notification with any event app you've managed before?
      • We've mainly used push notifications for session & event reminders, but also for sharing important updates and notifications around gamification challenges such as when a new challenge opens up in Click - we've used Click extensively in past conferences to create engagement around certain vendors, events, themes, etc. and notifications help keep the excitement high
    • If you've already used the Event App through the Attendee Hub, whether for a virtual or in-person event, tell your peers your favorite feature or experience you had with it!
      • Have not used it yet, but looking forward to potentially using it for future events


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    Bouran Qaddumi
    National Field Trainer
    Cajun Operating Company d/b/a Church's Chicken
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  • 5.  RE: Using the Event App for your Hybrid Event

    Posted 05-11-2021 09:08
    What is your go-to push notification with any event app you've managed before?We use push notifications to alert to session start times, exhibit hall activities, sponsor announcements, and special events. 

    If you've already used the Event App through the Attendee Hub, whether for a virtual or in-person event, tell your peers your favorite feature or experience you had with it!
    We have only used Crowd Compass before, not the event app through the attendee hub!

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    Robin Tiberio
    senior marketing manager
    American Psychological Association
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  • 6.  RE: Using the Event App for your Hybrid Event

    Community MVP
    Posted 05-11-2021 15:22
    Hi Danielle, 

    I look forward to using the Event app at in-person events when these can happen safely again. In particular, and compared to the Attendee Hub website, I loo forward to being able to have custom pages with some ad hoc content relevant for specific events - like a page that highlights the keynote and a special fun event. As for the push notifications, they are useful for the last minute changes (xyz session moved to zyx room!). I try not to use them too often so that people still pay attention to them when they're necessary. 

    Cheers,

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    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
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  • 7.  RE: Using the Event App for your Hybrid Event

    Posted 05-11-2021 19:15
    What is your go-to push notification with any event app you've managed before?
    As a reminder of a session start time or room change, as an alert when buses are leaving and from which location, and to encourage attendees to participate in surveys and gamification. 
    If you've already used the Event App through the Attendee Hub, whether for a virtual or in-person event, tell your peers your favorite feature or experience you had with it!
    We haven't used the Attendee Hub yet. 


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    Bonnie Gluck
    Associate Director, Special Projects
    American Jewish Committee
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