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Make the countdown clock go away?

  • 1.  Make the countdown clock go away?

    Posted 30 days ago
    Hi --

    I'm new to Flex. I thought I removed the countdown clock in the site designer. When I go into site designer and look at all my pages, it's gone. But when I preview my event, IT'S STILL THERE.

    How do I make it go away for good?
    #Flex-Creating/ManagingEvents

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    Laurie Tellis
    Systems Integration Manager
    Schwartz Center for Compassionate Healthcare
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  • 2.  RE: Make the countdown clock go away?

    Posted 30 days ago

    I've had the same problem. Sometimes it takes up to an hour before I see the change. I've been told to user a different browser but that did not help. I also cleared my cache and cookies; that did not help either.

     

    Please note my new email address is Jayne.Ferro@nysut.org.

     

    Jayne Ferro,

    Support Staff Specialist

    NYSUT Meetings and Facilities    

    800 Troy-Schenectady Road

    Latham, NY 12110

    518-617-0270

    CWA 1141 - Standing Together - Union Strong

     






  • 3.  RE: Make the countdown clock go away?

    Posted 29 days ago
    You may have done this but thought I'd ask - when you remove the widget in Flex and save your changes, did you make sure to click "publish"?  I've caught myself missing that step when I remove widgets in Flex.

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    Jenn Wang
    Meeting planner
    EY Global Services Limited
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  • 4.  RE: Make the countdown clock go away?

    Cvent Staff
    Posted 28 days ago
    Edited by Julia Plymack 28 days ago
    Hi Laurie,

    As Jenn mentioned, make sure that you publish your changes from within the site designer on the backend to push them live to the site. If you just "save" on the backend, it saves a draft of your work on the backend in the site designer but doesn't push any of those changes live on the front-end. 

    What is the difference between Save and Publish in the Site Designer?

    ------------------------------
    Julia Plymack
    Lead Client Success Advisor
    Cvent
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  • 5.  RE: Make the countdown clock go away?

    Posted 28 days ago
    Thank you. I'm still building the event, and not ready to go live with registration. I had seen the link you shared, but I still can't tell if "Publish" will make the event go live. It seems like there has to be a way to see your changes while still in test. Can you clarify? Thanks!

    ------------------------------
    Laurie Tellis
    Systems Integration Manager
    Schwartz Center for Compassionate Healthcare
    ------------------------------



  • 6.  RE: Make the countdown clock go away?

    Posted 28 days ago

    Hi Laurie, Publish does not make the event live – it only publishes your changes so when you preview it or do a test in Pending mode you can see those changes. You would have to actually "Launch" the event to make it live.

     

    Please note my new email address is Jayne.Ferro@nysut.org.

     

    Jayne Ferro,

    Support Staff Specialist

    NYSUT Meetings and Facilities    

    800 Troy-Schenectady Road

    Latham, NY 12110

    518-617-0270

    CWA 1141 - Standing Together - Union Strong

     






  • 7.  RE: Make the countdown clock go away?

    Cvent Staff
    Posted 28 days ago
    Hi Laurie,

    Publishing is not the same as launching your event. Publishing allows you to make your draft visible in a preview/updates the latest version of the site to what you have on the backend in the site designer. It will not launch your event or make it go live if your event is still in test mode, but it will push your latest changes live to your test site for you to view on the front-end. 

    Launching your event is entirely separate from publishing within the site designer and launching the event is always a manual action taken separately. You can launch your event when ready to move out of test mode on the Overview page of your event by clicking on the "Launch Event" button or by going to Event Details > Event Status > Launch Event. Launching Your Event - walks through launching your event when you are ready!

    ------------------------------
    Julia Plymack
    Lead Client Success Advisor
    Cvent
    ------------------------------