Open Forum

We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status.  or Should you move your event to "Closed" status? Can you do bulk refunds? 
#Creating/ManagingEvents
#Miscellaneous
#PromotingYourEvent

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Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
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I called cvent customer service yesterday before canceling two events.  They asked me to contact my account manager.  She then forwarded me to the ecommerce department.  Cvent is working towards processing the registrants’ refunds.  In the meantime, I closed our registrations.

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Kim Abbott
Staff Assistant
North Carolina Electric Membership Corporation
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Original Message:
Sent: 03-11-2020 15:10
From: Eva Roig
Subject: Cancelling Event

We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status.  or Should you move your event to "Closed" status? Can you do bulk refunds? 
#ManagingEvents
#Miscellaneous
#PromotingYourEvent

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Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
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In the event closed status, have you found away to do bulk refunds?

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Eva Roig
Implementation Specialist EMS Cvent Program Coordinator
The Commons Learning Center at The University of Texas at Austin
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Original Message:
Sent: 03-12-2020 08:11
From: Kim Abbott
Subject: Cancelling Event

I called cvent customer service yesterday before canceling two events.  They asked me to contact my account manager.  She then forwarded me to the ecommerce department.  They are working towards processing all the returns.  In the meantime, I closed our registrations.

------------------------------
Kim Abbott
Staff Assistant
North Carolina Electric Membership Corporation

Original Message:
Sent: 03-11-2020 15:10
From: Eva Roig
Subject: Cancelling Event

We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status.  or Should you move your event to "Closed" status? Can you do bulk refunds? 
#ManagingEvents
#Miscellaneous
#PromotingYourEvent

------------------------------
Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
------------------------------

We have an event next week that was just postponed till Nov. I'll be manually issuing refunds since I never created a refund policy.
I wonder if I can create a refund policy after the fact?

------------------------------
Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
------------------------------

Original Message:
Sent: 03-11-2020 15:10
From: Eva Roig
Subject: Cancelling Event

We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status.  or Should you move your event to "Closed" status? Can you do bulk refunds? 
#ManagingEvents
#Miscellaneous
#PromotingYourEvent

------------------------------
Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
------------------------------

I had a similar issue a few days ago - 70 registrants that had to be cancelled and refunded. I created a Refund Policy, then did a mass "unregister", an everyone that paid by credit card was automatically refunded. Paypal refunds ave to be done separate, in Paypal, regardless.

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Doug Gorrie
Vp Membership
ISACA - North Texas Chapter
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Original Message:
Sent: 03-12-2020 12:26
From: Steven Schlossman
Subject: Cancelling Event

We have an event next week that was just postponed till Nov. I'll be manually issuing refunds since I never created a refund policy.
I wonder if I can create a refund policy after the fact?

------------------------------
Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America

Original Message:
Sent: 03-11-2020 15:10
From: Eva Roig
Subject: Cancelling Event

We have groups who are needing to cancelling their events. I have read on the knowledge base under the article "Cancelling an Event", if you change the event status to Cancel, that automatic refunds will be issued to all registrants who paid online within 24-48 hours. What is the best course of action if you are wanting to do partial refunds if your event is in "Cancel" status.  or Should you move your event to "Closed" status? Can you do bulk refunds? 
#ManagingEvents
#Miscellaneous
#PromotingYourEvent

------------------------------
Eva Roig
Program Coordinator
The Commons Conference Center at The University of Texas at Austin
------------------------------