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  • 1.  Test Users Who Are Also Requester Users

    Posted 12-04-2019 12:57
    With the new update which requires usernames to be email addresses, we're running into problems when someone needs to be a Test User but already has a Requester User profile. We used to make the username for the Test User "TEST_FirstLast" but with the new requirements for usernames, I can't do that anymore. So, when you try to make it their email address, it says the username is already in use, but not for the type of profile I need them to have. Additionally, we don't see the option to send the tests to Requester Users. 

    Is there any workaround or solution for this that anyone's come across?
    #Miscellaneous

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    Alexandria Johnson
    Operations Coordinator Meetings and Events
    Aon Service Corporation
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  • 2.  RE: Test Users Who Are Also Requester Users

    User Group Member
    Posted 12-10-2019 15:42
    I haven't run into this issue - I can always send tests to current account users. Have you tried to send to personal emails instead for testing purposes only?

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    Rebecca Quinn
    Corporate Events Manager
    Transplace Texas, LP
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  • 3.  RE: Test Users Who Are Also Requester Users

    Community MVP
    Posted 12-10-2019 16:17
    We haven't run into this issue to my knowledge, but as a work-around, could you ask your IT department to create a generic email address that you use as your test email address - that all on your team have access to? Or you could just send them to yourself and forward to the requester for review.

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    Lori Wildman
    Senior Marketing Manager
    DuCharme McMilllen & Associates
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  • 4.  RE: Test Users Who Are Also Requester Users

    User Group Member
    Posted 12-11-2019 12:45
    We use personal ID's or just manually switch their registration type over in the system as needed. Not ideal though.  YOu can also set up testing scenarios to people as certain types but we feel it doesn't help get things just right.

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    Rachel Sigley
    Branding
    Tata America International Corporation
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  • 5.  RE: Test Users Who Are Also Requester Users

    Community MVP
    Posted 12-12-2019 08:22
    This is related to but different from @Lori Wildman's suggestion. Contact your IT department and ask if each person in the company is set up with a "true" email address AND an alias. For example, everyone emails me at brenda.ainsburg@siemens.com, but that is an alias (an easier to remember, standardized email) for my true email, which is in this format: a1b2c3@ugs.com. UGS was who we were before being acquired by Siemens.

    Therefore, ​many times you actually have TWO email addresses but do not realize it. Perhaps you can leverage the alias technology to allow each person to have two valid email addresses, getting around the problem. Since one email is just an alias for another they both drop into the same inbox.

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    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
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  • 6.  RE: Test Users Who Are Also Requester Users

    Posted 12-12-2019 12:38
    This is a major issue for us as well. None of the workarounds suggested work in our environment. There should not need to be work arounds. I hope this gets changed soon!

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    Hallie Loeb
    Meeting Technology Specialist
    Travel and Transport, Inc.
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