You should definitely submit a support ticket for this. This is a bug as the "Add to Calendar" feature doesn't do well with anything that isn't plain text. I think we found that different email clients and versions of outlook render the text of the "add to calendar" different.
I have the same issue happening, and my support ticket has been open for quite a while now. Still waiting on further updates. I'm sure if you report it, that will help push it along for us already experiencing this!
In the meantime, the best thing to do is to change your "Add to calendar" content to plain text or remove that content altogether. We moved any information that would be in the "Add to calendar" to the registration confirmation email in the meantime.
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Selina Lara
Meetings Assistant
ICI
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Original Message:
Sent: 11-27-2019 14:44
From: Twila Goodrich
Subject: New Event Build - Add to Calendar Function
I'm just needing assistant with one more item, and then I believe I can push out my event. When testing the "Add to Calendar" functionality, it opens correctly, but it is including my Font Codes at the beginning and ending of my message. How do I eliminate or hide these?
#EventApp-Building/managing
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Twila Goodrich
Executive Assistant
HCA
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