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PayPal credits for cancellations

  • 1.  PayPal credits for cancellations

    Posted 02-05-2020 10:38
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    Hi, we are using PayPal as our credit card merchant.  We have issued credits in Cvent but they don't seem to post on our PayPal reports.
    Clients are saying they are not receiving full refunds.  I.e. for the conference fee, they are getting credits.  We also have a golf event which is charged.  When we credit the golf or the club rental fees, they show credited in Cvent but we don't see them in PayPal.

    To whom do we go to for assistance?

    Manager Corporate Events Industry Events
    A.M. Best Company

  • 2.  RE: PayPal credits for cancellations

    Cvent Staff
    Posted 02-13-2020 15:22
    Hi Rick,

    I hope you are doing well! If you are using PayPal Express Checkout (HOP), refunds do not go out from Cvent and they will need to be issued from PayPal. If you are looking to discuss further or require any clarification, I would recommend reaching out to our Ecommerce team. You can get in touch with the team by dialing 866-318-4357, Option 1 for Event, Option 4 for Ecommerce.


    Danni Czark
    Lead Client Success Advisor