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  • 1.  PayPal credits for cancellations

    Posted 02-05-2020 10:38
      |   view attached
    Hi, we are using PayPal as our credit card merchant.  We have issued credits in Cvent but they don't seem to post on our PayPal reports.
    Clients are saying they are not receiving full refunds.  I.e. for the conference fee, they are getting credits.  We also have a golf event which is charged.  When we credit the golf or the club rental fees, they show credited in Cvent but we don't see them in PayPal.

    To whom do we go to for assistance?
    #Miscellaneous

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    RICK RINDERLE
    Manager Corporate Events Industry Events
    A.M. Best Company
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  • 2.  RE: PayPal credits for cancellations

    Posted 02-13-2020 15:22
    Edited by Kameron Kidd 01-18-2024 14:09

    Hi Rick,

    I hope you are doing well! If you are using PayPal Express Checkout (HOP), refunds do not go out from Cvent and they will need to be issued from PayPal.

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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