Ashley,Thank you for bringing this to our attention. While the initial attempts to reproduce the issue have not resulted in an error on our end, we are pulling in some additional subject matter experts on our tech team to dig deeper and look for the underlying cause of the errors you've been experiencing. We will be sure to keep you in the loop as we progress. In the meantime, our support team is here if you have any additional questions or information to pass along.-Erik
These errors can intermittently show up if the user is using an outdated browser or has some bad data in their cache or cookies. We recommend asking the invitees to use a different browser preferably Firefox or Chrome and clearing their cache and cookies.Best,Evan
Absolutely! I'm happy to share:
I'm so sorry that the system is giving you issues. Sometimes that's just simply due to a connection issue at the time the link was clicked the first time.
Would you mind trying something for me? If you could please clear out your browser's cache, then shut down the browser and try again, that USUALLY takes care of the issue. Also please make sure you're not using a VPN connection at the time that you click the link.
Here are some step-by-step instructions on clearing your browser cache. Please let me know if you're still running into the issue.
Internet Explorer browser:
Native Android Browser:
Karen,Everyone are using their own logins?