Open Forum

Expand all | Collapse all

lag in updates

  • 1.  lag in updates

    Posted 05-13-2021 13:35
    Is anyone seeing that member updates (e.g., registration for an event, purchase of membership) are taking hours to register? I have someone purchased membership at 11:45 and now 2 hours later, I cannot access it. Not showing up.  Also have someone who registered for an event 2 hours ago and registration is not showing up.
    #Miscellaneous

    ------------------------------
    Susan Hatch
    Executive Assistant
    New Jersey Association for College Admission Counseling
    ------------------------------


  • 2.  RE: lag in updates

    Cvent Staff
    Posted 18 days ago
    Hi Susan,

    If this is still occurring, we recommend reaching out to your account team on this issue. They will be able to submit a ticket to our team to have it looked at. 

    Thanks,

    ------------------------------
    Jenna Edwards
    Client Success Advisor
    Cvent
    ------------------------------