Open Forum

Cvent Quarterly Product Updates - Q1 2021

  • 1.  Cvent Quarterly Product Updates - Q1 2021

    Cvent Staff
    Posted 25 days ago
    Edited by Tristen Asrejadid 21 days ago
    Below you will find the full list of Q1 2021 Product Updates for #EventCloud. This quarter, we have updates to share on #VirtualAttendeeHub, #Event(Flex), #MeetingsManagement, #CrowdCompass, #Surveys, #Appointments, #OnArrival, #LeadCapture, #VenueSourcing, #EventDiagramming, #Passkey, and #Admin/Reporting.

    Register for our Quarterly Product Update Webinar on May 6th to hear more about these releases and understand how they can support your in-person, virtual, or hybrid event strategy. You'll also get the chance to join our hour-long Q&A to ask live questions to our Product Managers!​


    Cvent Attendee Hub®

    Gamification (web):
     You can now add a custom Game to your Attendee Website. By finishing the sets of tasks you've created, attendees complete challenges and earn badges, with the ability to track their progress along the way.

    Added the ability to show a leaderboard for the Game on the Attendee Website: If you've added a Game to your Attendee Website, you can now display a leaderboard with the names and point totals of the top 50 players. Any necessary tiebreakers will be based on who finished the tasks first.

    Session Chat: You can now enable session chat for the Attendee Website, allowing registrants to react to content and engage with each other in real-time during specific sessions.

    Session Documents: Session documents uploaded to the sessions within your event will now be available on the session details page in VAH, allowing your event attendees to browse and engage with these documents/resources. The following file types will be allowed: pdf, ppt, doc, txt, xls, gif, jpg, jpeg, bmp, tif, tiff, docx, pptx, xlsx, png, ai, eps, msg, pst, ost, ttf, woff, otf, woff2, eml, ics, not to exceed 10MB.

    Polling: You can now create polls for the Attendee Website, allowing attendees to respond to questions and view the results in real-time during specific sessions. Assign moderators to manage which questions should be available and when.

    Virtual Room Redesign: The redesigned virtual room puts the video content front and center, making the experience feel more immersive while also making it easy to engage in the session with other attendees through Q&A (and, soon to come, polling and chat).

    Redesigned virtual booths on the Attendee Website: The redesigned virtual booth makes interactive features, such as the ability to meet with booth staff, request information from an exhibitor, or schedule an appointment, now accessible from a new expandable and collapsible engagement panel on the right side of the page.

    My Schedule – Appointments: If an account has Appointments enabled, attendees can now view all their sessions, optional and included, that they've enrolled in under the "My Schedule" page. This will also show them any accepted, pending, or appointments they've declined. Attendees will also be able to block personal time and schedule new appointments.

    Exhibitor Appointments: If an event has Appointments enabled, attendees can now schedule appointments with exhibitors from the exhibitor page.

    Session Search: Attendees can now search the session list based on session title, description, and category. The search will only search data on the specific date the attendee is browsing, but it will persist as the attendee clicks through the different days of the event. Search results will display in chronological order.

    Default to Device Time Zone: When attendees log into Attendee Hub, their time zone will now default to the time zone on the device they're using to log in, like their phone or computer, instead of defaulting to the event's time zone. This change will be across the entire Attendee Hub platform, and attendees will still be able to toggle between these two time zone options on the All Sessions page.

    Route Appointments to Appointments attendee calendar: For events using Appointments, The Appointments card on the My Event home page will now route users to the Appointments attendee calendar. Attendees will still be able to manage their appointments on My Schedule, and schedule appointments via My Schedule and the Exhibitor Virtual Booth. This gives the attendees easy access to both calendars and gives the planner more flexibility as we continue to integrate Appointments into the Attendee Hub.

    Email Data Tag Updates in Appointments: The Attendee Response email data tags will now redirect to the Appointments calendar, so attendees can easily view, respond, or manage their appointments if the attendee website in Attendee Hub isn't live yet. This provides you with more flexibility as we integrate Appointments and Attendee Hub.

    Banner Image Cropping Update: We made some updates on the back-end so banner images will no longer crop. As a reminder, the recommended size for Virtual Attendee Hub banners is 1464 x 45 pixels and the maximum image height is 225 pixels.

    Exhibitor Custom Field Filters: You can now designate Exhibitor Custom Fields that will be filterable from the Attendee Hub (web) Exhibitor List. Attendees can discover relevant exhibitors specific to their interests through a new dropdown filter for Exhibitor Custom Fields. These filters can be combined with the existing filtering capabilities, as well as the Exhibitor Search feature.

    Session Filters: Attendees will now be able to filter the session list based on session category and session time.

    Custom Privacy Policy (web): You can now use the same custom privacy policy from your Flex Registration site on the Attendee Hub website.

    Planner Manual Actions: As a planner, you can now manually perform the following actions from the Virtual Session tab for Cvent Video Conferencing and Cvent Video Player:

    • Start Zoom meeting, end Zoom meeting, get recording
    • Start live stream, end live stream
    • Reset all meeting links

    Incorporated theme colors into the Attendee Website login:
     The main and action colors you selected while customizing your Attendee Hub theme will now be incorporated as the background and button colors for the Attendee Website login. This now matches the existing color scheme of the Event App login.

    Introduced notifications for the Event App: You can now send notifications to attendees using the Event App. Craft your message, choose an audience, link it to app content or a web URL if desired, then send it on-the-fly or at a scheduled time.

    Increased the number of sponsors displayed for a single session in the Event App: When multiple organizations are sponsoring a single session, up to 10 of them will now be featured on that session's page within the Event App.

    Added the ability to customize the Attendee Website background color: When customizing your Attendee Hub theme, you can now configure the background color for your Attendee Website by adjusting the Color 2 field found under Additional Colors.

    Updated the LIVE indicator for virtual sessions on the Attendee Website: Previously, the 'LIVE' indicator for live stream and pre-recorded sessions using the Cvent Video Player automatically displayed based on the session start and end time. It will now appear based on when the live stream session is actively streaming or when the video for a pre-recorded session is actively playing.

    Added reporting for notifications: We've added the Notification Details Report so you can measure attendee engagement with the notifications you've sent for your event.

    Added SMS verification code support for more countries: Attendees logging in to the Attendee Website or Event App can now receive verification codes via SMS text message in 60 additional countries. Reference the compatibility guide for a full list of the supported countries.

    Session Documents in Engagement Scoring and Game: You can now add session documents into engagement scoring and game.

    Dropped Event App support for iOS 12 and Android 8: The Event App now supports iOS 13 and higher or Android 9 and higher.


    Event Management


    Logic Tags:
     In your Flex events, you can now define the logic that determines what content your attendees will see in emails based on the attendee's contact or contact custom fields. You can choose to show account/event custom data tags or custom text to eligible invitees.

    Post Registration Partial Payments: You can now allow invitees to put partial payments towards their amount due post-registration. This provides more flexibility for invitees to make payments for their registration and makes those payments easier to track since they're all online.

    Tax Schedules (Tax by Location): In your Flex events, you are now able to use the Tax Schedules created in the account to charge invitees taxes based on their location so that they can pay appropriate taxes based on their local laws.

    Custom Logic Enhancements: Custom logic rules are becoming more streamlined and will cover many more use cases. Now, custom logic will always be determining a new registration type, whether the invitee is coming from a weblink or email, already has a registration type, or is on their first, second, or last page of registration. Custom logic will also be running for group members as well, so they will get a registration type based on their information. Additionally, custom logic will clearly be unavailable for registration paths that have the registration type widget.

    Multi-Language Browser Detection: You can now enable browser language detection in your multi-language events. This allows your attendees to land on the language of their preference when given a language-agnostic weblink.

    Discount Code Limit Increase: You can now create up to 2,600 event discount codes.

    Group Registration Limit Increase: The group member limit has been increased to 100. Any event using Group Registration can now raise the group member limit in their Registration Path settings. New limits for Guest Registration will be coming soon – keep an eye on upcoming Release Notes!

    Webcast Details in Add to Calendar File: You can now display webcast details in .ics (calendar) files using the new toggle in the Add to Calendar widget.

    • "Display virtual event/session details" toggle will be set to YES in existing events (you can change this manually)
    • If virtual fields don't have any virtual details populated, this section will not appear in the .ics file

    Collect Credit Card for Later Processing:
     You can now collect credit card information without needing a merchant account for the event. This data is stored securely and is available in reports, but only visible to users who have the appropriate permissions. Use the reports to process the payments offline, or even process payments online if connecting to a merchant account at a later time.

    Hide Hotel Costs: You can now hide the cost of hotel rooms during registration (except in the Payment widget). This new setting is available in the Hotel widget.

    Website Agenda – Agenda at a Glance Widget: A new 'Agenda at a Glance' widget allows you to create a simple, high-level view of your agenda so your invitees can quickly understand the event and schedule. It is configurable to adapt to your needs.

    Automatically assign Registration Type to invitees if only one is associated to Registration Path: If the invitees are registering using the registration path specific weblinks and the path has only one registration type associated to it then the invitees will be assigned that registration type automatically. (Note: This logic will only be applied when the invitee is arriving via a registration path weblink. If they register using the generic registration weblinks, then they will receive default - "No Registration Type".)

    Added the ability to import guest registrations: You can now import guest registrations into your event.

    Updated Reg Information in Session Calendar Download: You can now toggle whether a session's Registrant Info field is displayed in session calendar downloads. You can now also toggle off the session description from displaying in session calendar downloads.

    Added weblinks for multi-language events: Weblinks will now auto-generate in each language added to the event. You can send these weblinks to registrants so that when they visit your site, they'll land directly in a specific language.




    Cvent Salesforce App Version 5.2: We're excited to announce the release of version 5.2 of the Cvent Salesforce app! Below are the highlights, and you can read more in the Developer Hub.

    • "Source ID" field now supports 120 characters: You can now use source IDs with up to 120 characters. Note: For versions 5.1 and below, Source IDs with more than 100 characters will lead to sync failures for target attendees.
    • Create tasks and opportunities based on attendee field conditions: All attendee-level fields are now available in conditions for dynamically creating Salesforce tasks and opportunities.
    • Extend task due date configuration: You can now enter 0 as a value for the activity date rule to make the task due date the same date as creation.
    • Create opportunities with dynamic close date configuration: Get more flexibility in setting up automatic opportunity generation. Specify a certain number of days after creation as a close date to manage the opportunity lifecycle more granularly.
    • Assign record owner as a nomination approver: You can now have more flexibility in the approval process configuration by assigning owners of prospects and owners of associated accounts as nomination approvers.
    • Support for multi-select picklist and regular text area fields in conditions: Use multi-select picklists and regular text areas in conditions for event visibility, task and opportunity configuration, and campaign member filtering.


    Cvent Payment Services (CPS)

    New Remittance Summary Email: To provide better financial transparency and remittance clarity a new remittance Summary email will be automatically generated from our financial system and sent to Customers after remittances are released.

    Accounts Receivables Adjustments:
    Cvent Ecommerce Team and Accounts Receivables Team will continue to partner with your Account Team to minimize back and forth transfers and ensure accurate customer billing details are being referenced where applicable.

    Enterprise / Meetings Management

    Meeting Request Forms

    Search Within Choice Questions and Fields:
    Requesters can now search by single-choice dropdown questions and fields in Meeting Request Forms. This helps them quickly find the right form within a long list of options. 

    Access Portal

    New Report List: 
    There's a new report list table to show users their published reports within a portal. Users can sort through the reports by name, publish name, publish date, or product, and search for reports by names.

    Requests and Event Enhancements: Access Portal users can now search through their requests and events by their event's title. You as the Access Portal manager can now theme their requests and events list to adopt your brand's colors or your portal's theme.


    Expand or Collapse OEG "My Items" Menu:
     Attendees can now easily expand or collapse the Online Event Guide (OEG) "My Items" menu in order to view their other event notifications as needed.

    Onsite Solutions


    Device Name (iOS):
    With our new Device Name feature, all OnArrival devices can now have a customized name of your choosing. This will help ease the flow of troubleshooting, monitoring, and overall event management.

    Event Stats Sharing (iOS): You can now share your event and session stats via the Event or Session Stats widgets to anyone outside of OnArrival.

    QuickScan and Hands-Free QuickScan (Android): Introducing QuickScan and Hands-Free QuickScan, a new feature that allows contactless badge printing and check-in without the need to touch the kiosk.

    Bulk Print/Check-In: Our revamped attendee list now allows you to select multiple attendees and check-in and/or print.

    Print Queue: All print jobs and errors in OnArrival are now visible in the Print Queue, accessible in the left menu. Once an attendee is attempted to print, it will attempt to print in the queue.

    OnArrival Device Status report: The OnArrival Device Status report shows a "snapshot" of the last synced status of each device which have logged into the OnArrival event. Every time OnArrival syncs, the latest device data also will update in the report. 

    iOS 12 support dropped: Beginning with OnArrival 3.60, OnArrival will sunset support for iOS 12 devices, and support iOS 13 and iOS 14 only.

    Session Feedback Dashboard: View high-level session feedback ratings (session score, speaker score, etc) in OnArrival's new Session Feedback dashboard in Event Stats and Session Stats. You can use this to compare session performance within your event. 



    Lead Search:
     LeadCapture now supports the ability to search the lead list and apply filters. In sort, you are now able to sort by First Name, Last Name, and date/time.



    Virtual Check-In Update:
    Attendees are now automatically marked as checked in when they join a virtual appointment. You no longer need to manually mark attendees as present.

    Virtual Meeting URLs in Reports: You can now view virtual meeting URLs in reports to help distinguish in-person meetings from virtual ones. The URL will be available for the following reports:

    • Appointment Details
    • Appointments Details (Consolidated)
    • Meetings
    • Attendee Interests




    Premium Surveys for Flex Events


    Rank Order Question: A new question type called Rank Order allows attendees to rank a list of choices against each other. You can use this question to help identify the highest ranking and lowest ranks choices from your attendees. The general and session feedback details reports have also been updated to display the ranks provided by attendees.

    Scoring Support in Advanced Logic: You can now set up general event surveys, session surveys, and specific survey questions to only show to attendees who received a certain score on a previous general event survey. The logic can be set up based on a percentage score or on the attendee's total score for a general event survey.

    Display Survey Scores on Survey Home: The Survey home page has been updated to display survey scores awarded to attendees. Attendees can view their general and session scores once they complete their surveys.

    Session Feedback Details Report Update: If you're using the scoring capability in session surveys, you can now view the attendee's score to individual sessions and their percent score by running the session feedback details report.


    Premium Surveys (Standalone)


    Survey Close and Archive Date: You can now add a close date to your survey. This will automatically close the survey on that date and responses won't be accepted after that point. Close and archive dates are optional and can be left blank.

    Rank Order Question: A new question type called Rank Order allows attendees to rank a list of choices against each other. You can use this question to help identify the highest ranking and lowest ranks choices from your attendees. The general and session feedback details reports have also been updated to display the ranks provided by attendees.

    Scoring Support in Advanced Logic: You can now set up general event surveys, session surveys, and specific survey questions to only show to attendees who received a certain score on a previous general event survey. The logic can be set up based on a percentage score or on the attendee's total score for a general event survey.

    Custom Survey Links: If you're using a custom domain for your surveys, you can now create URLs with custom names for the survey's weblink.

    Auto-Completion Survey Email: Surveys emails have been enhanced with a new feature that will automatically send an email to respondents once they complete their survey.

    Loop Value Data Tag: If you're using chapter looping, you can now use the loop value data tag in question and text widgets to provide additional context while collecting feedback. This data tag will display the choice from the source question each time the chapter is looped.

    Response Details by Respondent Report: A new answer report has been introduced to display the answers respondents provided. Each page of the report will display the answers of a single respondent.

    Supplier Network


    Delete Saved Reports: You can now delete a report you saved as a template. A report can only be deleted by the person who saved it, even if it was shared with you.

    Save Templates for Specific Users: Planners with full access to share a report can select if their report is only visible to them, all users and user groups, or specific users and user groups. Planners with no access can still save their report, but it will only visible to them. To access this user permission, go to Admin > Manage Users > User Roles.

    Planner Reviews: You can now write a review for an awarded RFP after your event dates have passed. Reviews will appear under a new tab named "Reviews" and can also be accessed from the Suppliers and Responses page. All reviews will be available in reports and on the venue's profile.

    CSN RFP Comparison Reports: The RFP Comparison Reports have a new way to be accessed! They can now be accessed through their own Reports button. Once clicked, you will be directed to the All Reports page.

    Event Format RFP Field: There is now a field for event format in your RFPs where you can select In-Person, Hybrid, or Virtual. The setting is found under RFP Details > Event Details. This has been added to the Suppliers and RFP report on the planner-side and the RFP Details report on the supplier side.

    Event Diagramming (formerly Social Tables)

    Auto Fill Diagram:
    The new Auto Fill Diagram feature will allow users to rapidly add arrangements of tables and chairs to a diagram for the desired seat count. It also can detect objects that are already placed in the room and avoid overlaps.

    Presets allow users to save arrangements of tables/chairs for themselves or team members to be utilized whenever diagramming. Users can also provide a meaningful name such as "Safe Classroom Setup" for easy access, and there is no limit to the number of presets they can create by arrangement type (as is currently enforced in Template Defaults).



    General Ledger Code Reporting (Event): Using Split GL Codes you can specify two GL Codes for Admission Items, Donation Items, Sessions, etc. Those split GL codes could historically only be reported on at the event-level, but we've now added a cross-event report so you can report on Split GL codes across events.

    RFP Comparison Report (CSN): We've redesigned a valuable report, the RFP Comparison Report, that helps you compare bids within the Cvent Supplier Network. You can now customize your reports to include fields that are important to you and save templates within CSN. This eliminates the hassle of exporting and saving data outside of the system and allows for more customization.

    Session Feedback Details Report Update: If you're using the scoring capability in session surveys, you can now view the attendee's score to individual sessions and their percent score by running the session feedback details report.

    Response Details by Respondent Report: A new answer report has been introduced to display the answers respondents provided. Each page of the report will display the answers of a single respondent.

    New eMarketing reports: Track clicks in your eMarketing emails using two new reports. The "Clicks by Email" and "Clicks by URL" reports let you see detailed info about where and how often recipients are clicking in your emails.

    • Clicks by Email: This report includes email data such as total clicks, average clicks, open rate, and click-through rate. You can also filter, group, and view click-tracking details for specific emails or campaigns.
      • Note: The report will only display click-tracking activity that occurred after March 19, 2021.
    • Clicks by URL: For URLs in your emails, view total clicks, average clicks, unique clicks, click-through rate, and % of clicks. This report also lets you group and view data by URL.
      • Note: The report will only display click-tracking activity that occurred after January 1, 2021.




    Cvent Official - Product News