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Merging Contacts and Membership Management

  • 1.  Merging Contacts and Membership Management

    Posted 02-17-2025 17:36

    I've been using Cvent for 14 years and I've merged many contacts.

    The usual reason is because a current member couldn't log in when purchasing membership so they start a new account with a different email and purchased a 2nd membership.

    When I come across these I've just merged them and manually updated their membership expiration dates.

    Now I'm doing that for a contact and I get this message: "You cannot merge contacts that both have an active membership."

    I want to confirm that I can no longer merge 2 accounts for the same contact until one of the memberships expires?

    Thanks,

    Debra


    #Events+

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    Debra Svedberg
    Office Manager
    Minnesota QuiltersUnited States
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