Open Forum

Expand all | Collapse all

REFUND

  • 1.  REFUND

    Posted 20 days ago
    Hello,

    How can I manage the refund policy of my hotels for exemple ( 80% refund for room)?
    #Flex-Creating/ManagingEvents

    ------------------------------
    Camelia Bouaziz Simon
    Event Manager
    Peace And Sport
    ------------------------------


  • 2.  RE: REFUND

    Cvent Staff
    Posted 18 days ago
    Hi Camelia,

    As of now, Cvent does not provide a feature to setup a refund policy for Hotel Rooms. This is applicable for Classic and Flex events.

    We issue a full refund for hotel room nights. However, this is a great idea and you can log this in our Ideas Section of community, accessible through -  https://community.cvent.com/ideas

    Our product teams can review the most voted ideas and work to add them to our product.

    You can review few alternatives below:
    1. Stop automatic refunds and process them manually at the backend
    2. Use agenda items/registration types to set up the event and adjust the cost of hotels within registration items instead of hotel rooms
    I would recommend you to work with our support team to find best alternative.

    ------------------------------
    -----------------------------------
    Brett Sachdeva
    Tech Lead
    Cvent Client Services
    ------------------------------