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  • 1.  REFUND

    Posted 08-31-2019 06:54

    How can I manage the refund policy of my hotels for exemple ( 80% refund for room)?

    Camelia Bouaziz Simon
    Event Manager
    Peace And Sport

  • 2.  RE: REFUND

    Cvent Staff
    Posted 09-02-2019 14:10
    Hi Camelia,

    As of now, Cvent does not provide a feature to setup a refund policy for Hotel Rooms. This is applicable for Classic and Flex events.

    We issue a full refund for hotel room nights. However, this is a great idea and you can log this in our Ideas Section of community, accessible through -

    Our product teams can review the most voted ideas and work to add them to our product.

    You can review few alternatives below:
    1. Stop automatic refunds and process them manually at the backend
    2. Use agenda items/registration types to set up the event and adjust the cost of hotels within registration items instead of hotel rooms
    I would recommend you to work with our support team to find best alternative.

    Brett Sachdeva
    Tech Lead
    Cvent Client Services