Open Forum

I have the settings at 1000 for capacity, with 561 registered, yet someone is trying to register and receiving the "Capacity Reached" error message?
What gives? Help I don't want to lose sign ups.
#Miscellaneous

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Stacey Mooney
Founder and CEO
RetailLive
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Do you by chance have an admission item that has a capacity attached to it? That's the only thing I can think of if the overall event capacity has not been reached.

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Jayne Ferro
Support Staff Specialist
NYSUT
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If someone has a similar problem, please check not only registration settings and admission items but also your registration types - each can have a separate capacity limit.

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Michal Zdanowicz
F. Hoffmann-La Roche LtdSwitzerland
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Agree with Jayne and Michal.

I would only add that I would check Language Management under the Marketing menu to make sure it's not a custom message that is displaying rather than a standard one. You can just enter the text of the error they're seeing (or just parts of it) into the search bar once you're in Language Management and you'll be able to see from there. I've had this happen to me a time or two when copying an old site that I didn't build.

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Mike Nicol
Event Data Manager
McKinsey & Company, Inc.United States
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Original Message:
Sent: 08-13-2026 08:06
From: Michal Zdanowicz
Subject: Attendees Receiving "Capacity Reached" Message

If someone has a similar problem, please check not only registration settings and admission items but also your registration types - each can have a separate capacity limit.

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Michal Zdanowicz
F. Hoffmann-La Roche LtdSwitzerland
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