Open Forum

 View Only

  • 1.  Flex Events - Abandoned Registration Report

    Posted 12-12-2019 13:15
    ​Does anyone know how to pull an abandoned registration report in the Flex events? In the Classic there is an actual report you can run for this, but I do not see it in the Flex. Any other tips for finding out who abandoned their registration in this setting for registration would be great!
    #Flex-Creating/ManagingEvents

    ------------------------------
    Ashley Guest
    Meeting Planner
    International Association of Amusement Parks and Attractions(IAAPA)
    ------------------------------


  • 2.  RE: Flex Events - Abandoned Registration Report

    Posted 12-18-2019 12:38
    Hi Ashley,

    Not sure if this is what you're looking for - but if do a report and add a column for "status" it will show who has accepted, visited, or declined the invitation.  I think 'visited' might be the info you're trying to find.

    Hoping this helps you out!
    Kayla

    ------------------------------
    Kayla Sisco
    Convention Coordinator
    Impact XM
    ------------------------------



  • 3.  RE: Flex Events - Abandoned Registration Report

    Posted 12-18-2019 13:39
    I have just used the Invitee and Registrant's report and searched for visited. Or you can pull up the Invitee & Registrants list and Advance search for visited and then export those names

    ------------------------------
    Shannon Harrison
    Event Manager
    EQIS
    ------------------------------



  • 4.  RE: Flex Events - Abandoned Registration Report

    Posted 12-19-2019 08:15
    Agree with @Shannon Harrison: just go to Invitees and Registrants > Advanced Search > Status = Visited.  You may want to set up your Abandoned Registrations email in advance and when you do this periodic search, you can just select all of them, do a bulk action of email, and send them your Abandoned Registration email follow up.​ You have an Abandoned Registration email by default in #Event(Flex) that is set to manual, but you can make it a periodic email, i.e. send a certain number of days after they abandon registration. ​

    ------------------------------
    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
    ------------------------------

    Original Message


  • 5.  RE: Flex Events - Abandoned Registration Report

    Posted 12-19-2019 14:00
    I don't use flex, so this might not be right, but under invite management tab, there is an abandoned registrants item that pulls them with the ability to email all who are abandoned

    ------------------------------
    Kim Schechter
    Program and Administrative Manager
    Executive Director Inc.
    ------------------------------



  • 6.  RE: Flex Events - Abandoned Registration Report

    Posted 12-27-2019 09:42
    Access the Abandoned Registrations page. A registration is considered "abandoned" after it's been untouched for 40 minutes. This is when those distracted invitees show up on your Abandoned Registrations page. To locate this page, select your event, hover over Invitee Management and, under Manage, click Abandoned Registrations. 
     
    NOTE: You can also view a list of abandoned registrations in bulk by going to Reporting > Reports > Reports (New) > Abandoned Registrations.

    Here's more info: https://support.cvent.com/apex/CommunityArticle?id=000002460&Lang=en_US&searchTerm=abandoned%20registration%20report


    ------------------------------
    Lori Wildman
    Senior Marketing Manager
    DuCharme McMilllen & Associates
    ------------------------------