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Inquisium - emails sporadically sending since June 2019?

  • 1.  Inquisium - emails sporadically sending since June 2019?

    Posted 22 days ago
    Our outbound Customer Survey emails and the email notifications for a negative response to management have been very sporadic since June 2019.

    We are using the Inquisium App in Salesforce.  Up until May 31st, working perfectly.  Around that time, the employee who set it all up was let go too, so trying to pick up the pieces.

    Because of our Case volume, before 6/1/2019 we were receiving multiple survey responses every business day.  Since 6/1/2019, it's been very sporadic.  These are ALL the responses we have seen...
    6/3 - only 1
    6/10 - only 1
    6/12 - only 1
    9/23 - 3 responses
    10/7 - only 1
    11/4 - 12 responses

    In addition, managers aren't receiving the NPS Detractor response notifications anymore.

    Anyone have thoughts on where to look?  Everything appears setup in Salesforce, Inquisium App, and Cvent's Inquisium.
    #Miscellaneous

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    Kevin VanDerhoof
    Hexagon
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  • 2.  RE: Inquisium - emails sporadically sending since June 2019?

    Posted 11 days ago
    Hi Kevin,
    Did you ever figure this out? This is one I would suggest submitting a ticket on to see if tech support can assist.

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    Lori Wildman
    Senior Marketing Manager
    DuCharme McMilllen & Associates
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