Open Forum

Adding Hotel Done Thru Passkey for already Registered Particpants

  • 1.  Adding Hotel Done Thru Passkey for already Registered Particpants

    Posted 18 days ago
    Hello All,

    Looking to for advice from the Hive.

    We have a program that has the hotel done through Passkey and the registration thru Flex. We are trying to update registrants that declined a hotel when they signed up for the program but now need it. We would like to be able add the hotel on their behalf Cvent Flex.  Previously we had this ability in classic but noticed recently the functionality is no longer there in Flex. 

    The only way we see to do it is go to the summary page > Click Previously Registered> Cut and paste the participant's individual email and registration> then go in and add it from there.

    This is obviously very time consuming and impractical with larger meetings. Does anyone know if the previous functionality where you could hover click and modify is hidden somewhere else in Flex? The modify travel button doesn't update hotels in passkey.

    Thank You!  



    #EventApp-Building/managing
    #Flex-Creating/ManagingEvents
    #CventCONNECT
    #Miscellaneous
    #ManagingRoomBlocks

    ------------------------------
    Kate Clifford
    American Federation of Teachers
    ------------------------------