Thanks Danni
That's a great work-around but like you mentioned - quite complex!
The only work-around I have found is that delegates can add on a post registration item which they can then submit payment for.
Therefore as its only a small group of 15 people, I have asked them to put through a payment of $1 (via an optional session called "sponsorship") and then I have just taken the full amount off their credit card on file from the back end.
Not a great process but I need them all registered by the end of the month so it's a quick-fix!
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Ann-Maree Guirguis
Education Event and Project Coordinator
The Alfred Emergency and Trauma Centre
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Original Message:
Sent: 01-15-2020 09:42
From: Danielle Czark
Subject: Adding payment post-registration
Hi Ann-Maree,
I hope you are well! You are correct that at this time Post-Registration Payments are not available in Flex. It is planned for Q1 2020, so depending on your event dates and payment deadlines it could be an option to wait until it is released.
A work-around I have seen from one of my clients is to create a Classic event for the time-being that is only utilized for Post-Registration Payment for those necessary individuals. She created the event, imported the registrants into the event, and then sent them an email prompting them to pay their balance. This is somewhat complex, and would require utilizing more registrations on your account, so I would suggest working with your Cvent Account Team to strategize and discuss further.
Best,
Danni
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Danni Czark
Lead Client Success Advisor
Cvent
Original Message:
Sent: 01-05-2020 19:03
From: Ann-Maree Guirguis
Subject: Adding payment post-registration
Hi Community
As the administrator, I have registered some delegates so that I can individually reduce their conference costs , however since sending them the invoice - they can't seem to add a post-registration credit card payment.
Has anyone else had this problem in Flex. Support have advised that this feature is not available so Ia m looking for a solution.
The delegates are based in South America (and some don't speak English well) and I am based in Australia - so communication and telephone calls will be challenging.
Any suggestion are appreciated!
Kind regards
Ann-Maree
#Flex-Creating/ManagingEvents
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Ann-Maree Guirguis
Education Event and Project Coordinator
The Alfred Emergency and Trauma Centre
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