Open Forum

Surveys- top box and bottom box flipped?

  • 1.  Surveys- top box and bottom box flipped?

    Posted 8 days ago
    Does it appear to anyone else that Cvent's surveys have the top box and bottom box flipped on satisfaction or other rating questions? It seem to default me to having the negative responses (somewhat dissatisfied and extremely dissatisfied) at the top of the order. I can, of course, change that in the survey itself, but when I report on it it shows bottom box as the positive scores and top box as the negative scores. This is extremely unorthodox in the insights world! 

    Am I crazy? Is there another perspective on this?
    #ReportingandInsights

    ------------------------------
    Kate Chambers
    Johnson & Johnson Vision Care, Inc
    ------------------------------