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  • 1.  Attendee will not create Campaign Member in Linked Campaign

    Posted 01-29-2022 08:36
    Good morning, hope all is well with the group.
    We have an integration with Cvent into Salesforce using their APP.
    Attendee records are being created, and but not making the campaign member.
    The campaign is linked to the event, and not all records fail. There are no error logs.

    Any idea?
    By the way a Forum sub group for the Cvent Salesforce App would be great.
    Would be happy to nurture a conversation about the functionality

    Tim Jones
    ERP Manager 
    Cru
    #Miscellaneous

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    Tim Jones
    Familylife
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  • 2.  RE: Attendee will not create Campaign Member in Linked Campaign

    Posted 01-31-2022 08:31
    Hi Tim,
    It's been over a year since we've had Salesforce, but here are a couple of things to check:
    1. We had an issue with the state codes. Salesforce was one way, Cvent was another, and it would cause a "crash" in the sync. Check to make sure state (and country) codes are the same between both. 
    2. Same thing with any other data you are syncing. Is the naming convention in Cvent different than the naming convention in Salesforce (phone number?)
    3. If you still don't see an anomaly, I would go field by field through what you are syncing and compare a successful record to an unsuccessful record - something is different that is causing the issue. 

    Hope that helps! Data issues are puzzles waiting to be solved!

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    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
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  • 3.  RE: Attendee will not create Campaign Member in Linked Campaign

    Posted 01-31-2022 08:39
    Lori
    Thanks for that input.
    We see the contacts being created just fine. No issues with any of the mapped fields.
    It is the campaign member that is not created.




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