Open Forum

1. When you set up the event, you turn on the "Autofill the registrant's information if they arrive from a public weblink" option in the registration settings. (In Classic, you can find this under Website & Registration > Registration > Registration Settings > Identification & Security).
2. The invitee is using the same email address that is saved in Cvent AND their record has all the fields shown in your registration. (ie, name, address, etc.)

1. When you set up the event, you turn on the "Autofill the registrant's information if they arrive from a public weblink" option in the registration settings. (In Classic, you can find this under Website & Registration > Registration > Registration Settings > Identification & Security).
2. The invitee is using the same email address that is saved in Cvent AND their record has all the fields shown in your registration. (ie, name, address, etc.)

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.

Thanks Tori!  I wish I could use the data tag inside the button widget.  We really prefer the look of a button vs. linked text to register.  

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.

You can...yay!!

Just make sure you are using the RSVP URL instead of the RSVP link - {[E-RSVP YES URL]} - and it will let you add it into the URL field for the button. :)

Thanks Tori!  I wish I could use the data tag inside the button widget.  We really prefer the look of a button vs. linked text to register.  

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.

That is great! Unfortunately, when I tested it my information didn't auto-fill.  I have a fake event I use for testing ideas.  I used the data tag and the RSVP url and neither one worked the way I thought it would.  None of the information auto-filled for my contact.

You can...yay!!

Just make sure you are using the RSVP URL instead of the RSVP link - {[E-RSVP YES URL]} - and it will let you add it into the URL field for the button. :)

Thanks Tori!  I wish I could use the data tag inside the button widget.  We really prefer the look of a button vs. linked text to register.  

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.

That's so weird! I currently have it set up this way in one of my events and it's worked fine! Of course, my site is still in test mode; I hope that doesn't change once it goes live!

That is great! Unfortunately, when I tested it my information didn't auto-fill.  I have a fake event I use for testing ideas.  I used the data tag and the RSVP url and neither one worked the way I thought it would.  None of the information auto-filled for my contact.

You can...yay!!

Just make sure you are using the RSVP URL instead of the RSVP link - {[E-RSVP YES URL]} - and it will let you add it into the URL field for the button. :)

Thanks Tori!  I wish I could use the data tag inside the button widget.  We really prefer the look of a button vs. linked text to register.  

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.

Hey Tori, I discovered the problem.  In my test event, the submit button is on the bottom of the personal information page. I had to create a page after personal information because autofill doesn't work unless the "next" button is at the bottom of the page.  

That's so weird! I currently have it set up this way in one of my events and it's worked fine! Of course, my site is still in test mode; I hope that doesn't change once it goes live!

That is great! Unfortunately, when I tested it my information didn't auto-fill.  I have a fake event I use for testing ideas.  I used the data tag and the RSVP url and neither one worked the way I thought it would.  None of the information auto-filled for my contact.

You can...yay!!

Just make sure you are using the RSVP URL instead of the RSVP link - {[E-RSVP YES URL]} - and it will let you add it into the URL field for the button. :)

Thanks Tori!  I wish I could use the data tag inside the button widget.  We really prefer the look of a button vs. linked text to register.  

I had this same issue - I was told by support that along with using those settings, the feature only works if the attendee arrives from the "RSVP Yes URL" datatag on the email. That's the only way the site can pull in the information for the individual because it can see who they are ahead of time.