This is great info... thanks! We are a little under a year away from our first major event, so haven't used Attendee Hub yet. However, it's been helpful to attend Cvent Connect to get a feel for the Attendee Hub and how it works IRL. Also, all of the tips and info on this site and Cvent Celebrity have been super helpful.
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Bouran Qaddumi
SR MANAGER, NATIONAL FIELD TRAINING
Cajun Operating Company d/b/a Church's Chicken
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Original Message:
Sent: 09-29-2021 11:01
From: Danielle Czark
Subject: Preparation Tips for your Attendee Hub event
Hello, and welcome back to the next edition of Tip of the Week! So, how many of you are using Attendee Hub for your events, whether in-person, virtual, or hybrid? Have you learned some key best practices for day-of and live attendee support? At the beginning of the year we covered some of these best practices, and wanted to continue this conversation as a lot has changed and been enhanced since then.
I connected with some members of our Event 360 team who support advanced production and live support for Attendee Hub and onsite events. They shared a few helpful reminders based on common conversations they have with clients through the projects they manage:
- Provide guidance on basic access for virtual attendees. While you may not think about this since you are so familiar with the technology, there are many attendees who would be using this for the first time and should have the optimal experience:
- Advice attendees to use Chrome if possible
- Advise attendees to not connect to their VPN
- Advise attendees to have cache/cookies cleared
- Have planted back-up live Q&A questions ready in case none are submitted by attendees. This keeps up the engagement and gives your speakers or moderators peace of mind.
- In addition to on-screen moderators, be sure to have off-screen moderators, maybe those who are supporting chat/Q&A/live polling, or simply on-call for any technical assistance. Then, be sure to understand who on-screen moderators versus who are off-screen moderators.
- If you are hosting a hybrid event, have a virtual MC in addition to your onsite MC. This gives your virtual attendees clear communication on what to expect for their experience, especially if there are any differences/delays/etc. from the onsite experience.
- Have an FAQs page for any self-troubleshooting steps or guidance on how to receive assistance or the solution to their common question. Include helpful information from resources such as this login troubleshooting article.
Questions for You:
- What else have you done to prepare your staff or attendees going into a live event through Attendee Hub?
Let us know below! #CventTip
#ManagingOn-site
#ManagingVirtualEvents
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Danni Czark
Assistant Team Lead, Online Community Marketing
Cvent
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