Hi Ryan -
Not sure which data tags you are using, but there do appear to be several to select from, depending on the type of credit you are providing. Since it sound's like it is only assigning partial credit, you may be using the Session Credit data tag rather than the Total Event Credit.
Here's an article that might help:
https://support.cvent.com/apex/CommunityArticle?id=000002381
Also, since there are a couple of ways to determine when the credit is issued (at the event level or the session level - make sure that your credit expiration date is set at the correct level.
Setting for Event Level:Setting for Session Level:------------------------------
Rebecca Yousif
Senior Administrator, Event Technology
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Original Message:
Sent: 12-04-2021 12:18
From: Ryan Kneeland
Subject: Certificate Credits Wildly Incorrect - Please Advise
Hello,
When printing certificates for a 200 person event, for some reason the numbers among participants are varying wildly. This was a 2.0 credit event, and some folks' certificates state that their credits are 0.00 or as high as 69.50. I can't make rhyme or reason of this disparity. The data tag in the certificate appears to be correct. I'm working on a Saturday after fighting with this system for several hours on my work days.
Notes/observations:
- I've set the credit expiration date to 11/18/25, but for some reason when clicking on individual, it states their credits expired on the day of the event (11/18/21).
- I created an account with one of my personal emails, and it appears to work correctly.
Thanks in advance for any thoughts/tips!
Ryan
#EventApp-Building/managing
#Flex-Creating/ManagingEvents
#ManagingVirtualEvents
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Ryan Kneeland
Training Project Coordinator
AdCare Educational Institute
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