Hi Kim,
If an administrator is not added to the original registration from the get-go, there is not a way to add an administrator to the attendee record(s) after they are already registered. You do have the option within attendee records to
update an administrator if you needed to change the administrator to someone else other than the administrator that was originally added (attendee record > registration > update administrator) or remove the administrator altogether (attendee record > registration > remove administrator) but if one was not added to their registration(s) initially, then there is no option to add an administrator from scratch once registered.
I will submit this as product feedback on your behalf and I also recommend that you submit it as well within the Ideas tab of the community!
As a workaround, they could unregister the group and then re-register them again, ensuring to add the administrator this time around, but I know that could be tedious, especially with a group of 10 people!
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Julia Plymack
Lead Client Success Advisor
Cvent
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Original Message:
Sent: 12-15-2021 10:54
From: Kim Abbott
Subject: Admin forgot to click "on behalf of" button
This happens a few times a year, an admin will register a group of 10 people and forget to click on the "on behalf of" button to enter their details. Obviously this means they do not receive the administrator email. Is there a way to fix this after the registrations are submitted?
#EventApp-Building/managing
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Kim Abbott
North Carolina Electric Membership Corporation
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