Open Forum

  • 1.  Influx of Emails sent from Cvent going to junk mail

    Community MVP
    Posted 08-10-2021 15:16
    We've only sparingly had issues with emails going to junk mail in the past, but all of a sudden recently we've seen a HUGE influx of it. We  had our primary client whitelist the cvent servers, but for the hundreds of companies their clients are coming from, whitelisting isn't an option. We're not using any spammy language I don't think, and the only graphic is the banner. Has anyone else been experiencing a significant increase in their cvent generated emails going to junk mail, and have any suggestions on what to do about it?

    TIA 

    Kelly
    #Flex-Creating/ManagingEvents
    #PromotingYourEvent

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    Kelly Ohlert
    Manager of Operations, Groups
    Stryker
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  • 2.  RE: Influx of Emails sent from Cvent going to junk mail

    Posted 08-11-2021 11:46
    We've had a huge issue as well, so much so the client asked me to repeatedly call Cvent.  I've just been told to have the user company open their whitelist to Cvent.  I've had to register a few people on the back end because they never see the invite.

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    Sharon Anderson
    Prestige Global Meetings Source
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  • 3.  RE: Influx of Emails sent from Cvent going to junk mail

    Cvent Staff
    Posted 08-11-2021 12:00

    Hi Kelly and Sharon,

    I hope you both are doing well, and thank you for sharing this feedback! I wanted to share a recent discussion on a similar topic regarding emails. I had connected with our experts internally to provide some suggested resolutions, and a few users jumped in to provide their own experiences.

    Let me know any questions once you review the thread!

    Best,

    Danni 



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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 4.  RE: Influx of Emails sent from Cvent going to junk mail

    Posted 08-11-2021 14:00
    Thank you so much for sharing this info. I'll go in and have a look

    Sharon Anderson
    Account Manager, Event Services
    Prestige Global Meeting Source