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Virtual Attendee Hub (VAH) - unable to join unregistered sessions - gives error: "This isn't right"

  • 1.  Virtual Attendee Hub (VAH) - unable to join unregistered sessions - gives error: "This isn't right"

    Posted 09-13-2021 15:37
    Have 1 user that no matter which browser, cleared cookies/history is not able to join an unregistered session. The join option is there but when clicking on the Join session, gets error: "This isn't right. We're not sure what happened here. Try refreshing the page or contact support if the issue persists.". 

    No specific proxy or vpn. Also does not matter which computer this 1 user uses. Anyone come upon this issue and if so, what did you do to solve? Have tried just about every solution I can think of aside from inspecting page within the browser.

    #Miscellaneous

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    Randy Gabel
    ICPA
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  • 2.  RE: Virtual Attendee Hub (VAH) - unable to join unregistered sessions - gives error: "This isn't right"

    Cvent Staff
    Posted 25 days ago

    Hi Randy,

    Thanks for your post! Were you able to get this resolved for the attendee facing the issue? If you have any remaining questions or issues, you can contact our 24/7 Customer Support team by calling 866-318-4357 so they can troubleshoot for you and escalate this if needed.

    Best,

    Danni



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    Danni Czark
    Assistant Team Lead, Online Community Marketing
    Cvent
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