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Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

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  • 1.  Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 07-30-2021 09:28
    No replies, thread closed.

    Hello, Community members! We have some exciting news to share – on August 17 we will be hosting our next Ask the Expert session here in the Open Forum! We will have 3 fantastic experts from Cvent's own Meetings & Events team here to answer all your questions on what went into the planning of Cvent CONNECT 2021 and how to execute a hybrid event through Cvent technology. Join us on Tuesday, August 17, from 11:00AM-12:00PM ET for the live session!

    Our featured experts include:

    • Paulina Giusti, Senior Manager of Meetings & Events
    • Allyson Evancheck, Manager of Cvent Meetings & Events
    • Kayla Sommers, Senior Meetings & Events Planner

    You will see their hard work in action when you attend Cvent CONNECT next week, and if you'd like to dig in more on this topic, be sure to attend the "How Cvent Hosted a Hybrid Cvent CONNECT" session on August 2 at 12:30 PM PT.

    Reminders from our Community Team on how the Ask the Expert session will work:

    Add your questions on Cvent CONNECT and Cvent technology below any time before or during the Ask the Expert session. Be sure to take a look at other Community user's questions and click Recommend to those that you would also like to learn more about.  

    You can expect to see answers from our experts starting at 11:00 AM ET on Tuesday, August 17. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 12:00 PM ET, so be sure to join us then.

    We look forward to reading your questions! #AsktheExpert


    #BiddingonGroupBusiness
    #CventCONNECT
    #ManagingVirtualEvents
    #SourcingaVenue

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------


  • 2.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-02-2021 19:38
    No replies, thread closed.
    I'm curious about the number of av support staff and event staff are on-site to execute such a large hybrid event with so many things going on at the same time. Or what's the ratio of support staff to attendees in person and/or virtual?

    ------------------------------
    Lori Kalscheuer
    Director-Education
    Wisconsin Bankers Association
    ------------------------------



  • 3.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:29
    No replies, thread closed.

    Hi Lori - You are so right, executing this event definitely took an army with many moving pieces. 

    In person/onsite, we had about 40 core support staff - covering event logistics, marketing/communications, creative, content management, AV/tech support, registration & information desks, etc. Many of us were multi/quadruple-tasking onsite :) 

    Virtually, we had 100+ Cvent employees globally supporting the virtual elements - meeting with attendees in our Cvent virtual booths, manning the virtual booth chat, moderating sessions, etc. 



    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 4.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-02-2021 19:47
    No replies, thread closed.
    When you are executing a hybrid event and your event budget is too small for advanced production, what are some inexpensive ways to livestream session content to Virtual attendees?

    I have thought about having the speaker logged into Cvent Video Player Live with a webcam on him/her, and sharing the presentation both on the screen in the room and via Cvent Video Player - Live? How would the speaker's audio content be shared with both audiences - wireless lavalier with the onsite attendees, but what about the virtual ones?

    What is the most mistake-proof way to share live onsite content with Virtual attendees for breakout sessions?

    ------------------------------
    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
    ------------------------------



  • 5.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:33
    No replies, thread closed.
    Hi Brenda,

    This is a great question! I connected with some of our Attendee Hub product experts for this information. 

    They shared that your suggestion would work here. You'd need to make sure the audio is connected to the meeting and also to the audience in the room. As long as people can join the meeting in Attendee Hub and the people in the room are watching, you could then share your screen. Regarding the audio, we would encourage you to talk to your A/V provider about how they can split the audio signal and feed it to this CVP session. Your A/V provider should be familiar on how to stream your own audio and video signal into Zoom or BC, depending on provided equipment. 

    If there are any specific questions please let us know or feel free to post another discussion here in the Community! 


    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 6.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 02:31
    No replies, thread closed.
    I would love to know more about Cvent Studio. Can this be used without Attendee Hub when its released in Q4?

    ------------------------------
    Tyler Manoukian
    University Events
    Northeastern University - Advancement
    ------------------------------



  • 7.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:21
    No replies, thread closed.
    Hi Tyler, Béline, and Mary Ann!

    Thank you for your enthusiasm here, we are just as excited for this new offer through Attendee Hub. To answer your questions in one:

      • Customers can only use Studio with Attendee Hub
      • Studio will only live stream to the Cvent Video Player, or you can use it to pre-record sessions ahead of time and upload them to your Cvent sessions.
    ​​​For any specific questions, be sure to reach out to Customer Support or your account team.

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 8.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-17-2021 11:43
    No replies, thread closed.
    Hi @Danielle Czark
    The materials indicate this can be used with any live streaming solution that can connect through an RTMP feed "Stream to any platform that supports RTMP" which contradicts your response above. Can you please re-clarfiy?

    Thank you!​

    ------------------------------
    Gaby Kotlyar
    IT Operations Senior Systems Analyst
    The Boston Consulting Group, Inc.
    ------------------------------



  • 9.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:48
    No replies, thread closed.
    Hi Gaby,

    Apologies for any confusion! The above response is how Studio is designed, however if you wanted to set up to stream to a collaborative meeting in another solution, you could as long as that collaborative meeting supports RTMP output.

    Best,

    Danni


    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 10.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-17-2021 12:56
    Edited by Béline FALZON 08-17-2021 12:56
    No replies, thread closed.
    Hi Danni, 

    Thanks for the clarification. I think I'm still a bit confused, as my question was less about the output, and which video platform attendees are logged in to watch the session, and more about what/how our sessions are set up on the presenter/backend side: do staff and presenter have to join a zoom meeting? And as a corollary: do we need to pay the extra fee to use the integrated zoom license in order to take advantage of Studio? 

    Best,
    ------------------------------
    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
    ------------------------------



  • 11.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 13:02
    No replies, thread closed.
    Hi Béline,

    Thank you for the additional clarification! I'm going to share these with your account team who can connect with the Cvent Studio experts and provide you some additional information. :) 

    Best,

    Danni


    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 12.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 04:21
    No replies, thread closed.
    Hello, 

    I would like to know if you are planning to offer a package for hybrid events, like you do with OnArrival, for those venues that do not have the required equipment. 

    Thanks.

    ------------------------------
    Laura Maestro
    CSE
    Nexia International
    ------------------------------



  • 13.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:27
    No replies, thread closed.
    Hi Laura, great question!

    There are a lot of considerations in the works at the moment. We were excited to announce our partnership with Encore at Cvent CONNECT this year which we feel could possibly offer more opportunities. For the most up-to-date information, be sure to connect with your account team.

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 14.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 08:06
    No replies, thread closed.
    My biggest question about Cvent connect or hybrid events as a whole is: What are ways to best keep hybrid participants who are participating from home involved? What are good strategies that keep both live and streaming audiences engaged in material being presented?

    ------------------------------
    Bryce Ziemer
    Registration Coordinator
    JNR Incorporated
    ------------------------------



  • 15.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-03-2021 19:08
    No replies, thread closed.

    @Bryce Ziemer "My biggest question about Cvent connect or hybrid events as a whole is: What are ways to best keep hybrid participants who are participating from home involved? What are good strategies that keep both live and streaming audiences engaged in material being presented?"

    Great question.
    I was watching the connect roadmap session on one screen, cvent support chat on another while eating lunch.

    Even doing just one thing, I get easily distracted. :)



    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------



  • 16.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:36
    Edited by Kayla Sommers 08-19-2021 13:52
    No replies, thread closed.
    Hey There, Bryce and Steven! I would love to answer this one - Outside of leveraging Chat and Q&A (which are GREAT ways to engage) These are my go-to best practices when engaging a hybrid audience during presentations:
      • Keep things interesting by introducing a change in media format throughout the presentation:
        • Strategically place videos or other media, comedic content, or entertainment in your Run of Shows that allow for a "break" from core content and a change up in visuals. This applies to both audiences. We have the best practice to switch formats up every 7 minutes if possible.
      • Challenge yourself to think creatively on other unique ways you can share the story, piece of content, message/announcement, or presentation outside of the standard PPT or talking head.
        • Ex: we chose to reimagine our standard internal employee award announcements that are typically presented by our executives and instead turned the announcements into animations where the executives themselves were cartoons. We placed these strategically in lull points of our ROS and it was the perfect solution to re-focus attendees and keep them engaged, as they new more awards would be coming and were excited to see what executive would be a cartoon next. These all could have been simple videos of our executives at home making these announcements, but taking it and reimagining this way really elevated the content and overall event experience.
      • Lean into "content layering" if your virtual event is leveraging a web-based livestream
        1. Cvent Studio, and other web-based studios typically have a feature that allow you to put a PNG file or lower third over a live video. Let's say your speaker has an upcoming agenda, a big statistic they want to get across, or three main takeaways. Rather than putting those on a slide, see what content you can pull out of the PPT and re-locate in a form of a media layer. Re-purpose the lower third feature that is typically reserved for titles and use it for other messaging. This can be flashed on the screen along with the speaker, which really brings it to the audience attention. 


    ------------------------------
    Kayla Sommers
    Senior Meetings & Events Planner
    Cvent
    ------------------------------



  • 17.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:08
    No replies, thread closed.
    what is the ideal lead time you think is necessary to plan ahybrid meeting? How can you shorten that time frame if needed?

    ------------------------------
    Christine Ricci
    Event Technology Specialist
    Franklin Templeton Companies, LLC
    ------------------------------



  • 18.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:33
    No replies, thread closed.
    When planning a hybrid event, were there any unexpected roadblocks? How did your strategy change during the planning phase?

    ------------------------------
    Sarah Jordan Usher
    Senior Market Administrator
    CNC Software, Inc.
    ------------------------------



  • 19.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:37
    No replies, thread closed.
    Hi Sarah,

    As with any type of event, in-person, virtual and hybrid there are always unforeseen or unexpected challenges! The best way to handle these is to really ensure you have thorough contingency plans in place to support those "what if" moments, but also as those challenges arise, ask yourself is there a way to make this not only a solution or quick fix but also, a value add?  I've included few anecdotal examples below.
    • Part of our abstract submission process included a question where we asked if the prospective speakers would prefer to present remotely or join us onsite. We had a number of speakers who submitted abstracts with the intention to join us onsite, however with travel policies still being revisited and re-evaluated, some weren't able to join onsite. So we had to resource team members to produce those sessions. As you can imagine, it's not a matter of show up and record, there were a series of meetings with speakers and producers to develop run of shows
    • The Clark County mask mandate certainly impacted our onsite experience. We revisited signage plans, room sets and set new expectations for our evening event experiences. The key here is to be agile, level set with your stakeholders and partners from the beginning - it's okay if things change.
    • And finally a fun one! We had a change in content strategy  later in the game than we would have liked however it ended up evolving into a cool idea. We had content that was meant to be exclusively for the virtual audience and then upon further reflection was asked to be made available for onsite attendees. Boom! the "virtual viewing room" came to be! We were able to make those sessions available for a subset of our onsite audience and when there weren't sessions taking place, the room was streaming the 2021 Tokyo Olympics for our attendees to enjoy between sessions.


    ------------------------------
    Paulina Giusti
    Senior Manager, Meetings & Events
    Cvent
    ------------------------------



  • 20.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:35
    No replies, thread closed.
    As a Cvent Administrator, we sometimes want to lock down certain features and have planners request that they be turned on like OnArrival.  That way we can track usage and make sure we don't go over our contract allotment.  With the new Cvent Experience will you still have the ability to lock down certain features on an account level?

    ------------------------------
    Jenny Oliva
    Cvent Administrator
    Boston Scientific Corporation
    ------------------------------



  • 21.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:23
    No replies, thread closed.
    Hi Jenny! All existing user role permissions will be adhered to in the new experience. This includes the ability to turn on and manage OnArrival. 

    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 22.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:39
    No replies, thread closed.
    For the virtual attendees, we experienced a lot of buffering during the session on negotiating with venues on the 2nd. I didn't realize it was so widespread until I saw the Q&A and chat. It appeared that the issue was acknowledged in the Q&A only - in a situation like that. what's the best way to let all viewers know there is a tech issue that is being addressed?

    ------------------------------
    Gina Cordero
    Meeting Manager
    Administrative Office of the United States Courts
    ------------------------------



  • 23.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-19-2021 13:39
    Edited by Kayla Sommers 08-19-2021 13:47
    No replies, thread closed.
    Hi Gina, 

    In our risk management planning for livestream sessions we planned for two main scenarios:

    1. Experience a technical issue, but still having the ability to go live to the viewer (can transition to a video, ppt, etc.)
    2. Experience a technical issue that causes the livestream to go offline or buffer 

    The first scenario allowed us the opportunity to proactively create assets that we could have the production crew transition to should we still be able to reach the viewer in the livestream. For example, we created a short video with our Conference MC Mark Jeffries that communicated to our attendees that there is an issue we are actively working through, provided next steps, and directed the viewer to alternative areas within the attendee hub. This concept can be simply reduced to a ppt slide as well.

    The second scenario is what you unfortunately experienced in the session mentioned. In this Scenario, you no longer have the ability to reach the viewer in the livestream, so we felt that the in-session Chat was a fantastic tool to provide real-time updates and communication from our Cvent Staff instead of emails or push notifications. The Meeting and Events team took away some key learnings of the power of chat in a session and have shared it with our product teams. Things like the ability to display an announcement, just like displaying question would be a perfect use case. We can't wait to see the future of this tool and what other functionalities it may have!

    Hope this helps :)

    ------------------------------
    Kayla Sommers, CMP
    Senior Meetings & Events Planner
    Cvent
    ------------------------------



  • 24.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:42
    No replies, thread closed.
    What have you found to be the most successful factor keeping your at home audiences engaged?

    ------------------------------
    Michelle Curtis
    Travel & Events Specialist
    Perkinelmer, Inc.
    ------------------------------



  • 25.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 09:58
    No replies, thread closed.
    I'm really curious as to how you can engage virtual attendees better. CventConnect is doing a great job...but what about attendees in different time zones (US vs Asia).  Watch parties were mentioned...but with Covid-19 that is not always possible.  How can event planners find ways to keep the engagement to encourage international participation at a week long conference without virtual burnout.

    ------------------------------
    Lesley Irminger
    Events Coordinator/Contract Manager
    George Mason - Office Of University Events
    ------------------------------



  • 26.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 15:36
    Edited by Kayla Sommers 08-19-2021 12:16
    No replies, thread closed.
    Hey Lesley! We have faced similar challenges when hosting a few global internal events this year. Different time zones are always a challenge. Here are a couple of ways we approached our global audience for a few virtual events in 2021, and a bit more context of our version of "watch parties" within the Attendee Hub!

    1. First, we identify which time zone and audiences we expect to attend within the live event time and make sure to communicate that clearly by adding in the time zones we would expect to join in the title or session description. We typically say 8:00 am should be the earliest a time zone should join an event and 6:00 PM be the latest unless it is an evening event.
    2. Next, we identify who is "affected" by the event start time and find ways to accommodate these subgroups. We found that folks really appreciate it when the extra steps are taken to make their particular viewing experiences better. There are three groups "affected": the early risers, the evening joiners, and the audience in time zones/regions that are completely outside of the event start time.
    3. Then, we form what accommodations we can based on subgroup sizes and event budget.
      1. For early risers and evening joiners during your event time: sending additional communications acknowledging the early/late time for them with is a great way to make them feel thought of, and even BETTER if that email can have a small offering associated to the time they would be joining the event. For example, say thanks to the early risers by providing a Starbucks gift card for coffee that morning or an Uber Eats voucher code for breakfast on you. 
      2. For audiences that are outside of the event time zones we highly recommend creating a separate watch party by region. By this I do not mean in-person watch party, but leveraging the Attendee Hub to make a completely separate, dedicated session for that region and inviting them to that specific session. For example, let's say you have a US based event with a session titled "Welcome and CEO keynote", and you expect 200 attendees from Australia who wish to watch but cannot attend the event time. You could making an additional session "welcome and CEO Keynote - Australia Watch Party" (private to only those attendees, not to public). When the original session concludes you can simply upload that same recording OR If you plan enough in advance you could bookend the original recording with regionally specific content to give it that extra touch, such as a dedicated CEO welcome recording to that Australia region or specific action items at the end for the group. If you can get you original speakers to join into the watch party chat as well, even better! 


    ------------------------------
    Kayla Sommers
    Senior Meetings & Events Planner
    Cvent
    ------------------------------



  • 27.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 10:31
    No replies, thread closed.
    We noticed that you didn't send out pre-conference this year, did you find it wasn't valuable to do that?

    ------------------------------
    Courtney Riley
    Digital Marketing Technical Supervisor
    CNC Software, Inc.
    ------------------------------



  • 28.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:35
    No replies, thread closed.
    Hi Courtney - We followed our tried & true pre-conference marketing comms plan this year, can you maybe elaborate a little more on what you are referencing?

    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 29.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 11:58
    No replies, thread closed.
    Can you elaborate on your planning timeline for creating a successful hybrid event and also staffing. How many crew members do you have onsite to handle the hybrid courses.

    ------------------------------
    Amy Lum
    Senior System and Tools Specialist
    Boston Scientific Corporation
    ------------------------------



  • 30.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:41
    No replies, thread closed.

    Hi Amy - I can speak to the staffing question and like I told Lori above, executing a hybrid event definitely took an army with so many moving pieces!

    In person/onsite, we had about 40 core support staff - covering event logistics, marketing/communications, creative, content management, AV/tech support, registration & information desks, etc. Many of us were multi/quadruple-tasking onsite :) 

    Virtually
    , we had 100+ Cvent employees globally supporting the virtual elements - meeting with attendees in our Cvent virtual booths, manning the virtual booth chat, moderating sessions, etc. 



    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 31.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-03-2021 12:23
    No replies, thread closed.
    Has Cvent put together a "best practices" document for Hybrid events? Lessons learned thus far?

    ------------------------------
    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
    ------------------------------



  • 32.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:22
    No replies, thread closed.
    Hi Lori!

    I hope you are doing well! Cvent has published some fantastic content and webinars on hybrid, and we expect for more to come out as the industry continues to shift to this approach. For lessons learned, we'd recommend checking out our Behind the Scenes of Cvent CONNECT hub that goes into detail with the experts here today, as well as other team members across the board.

    Let us know any questions or feedback!

    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 33.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 12:27
    No replies, thread closed.
    What is the timeline for moving accounts to the Cvent New Experience?  Is there any timeline for sunsetting the old platform?

    ------------------------------
    Jenny Oliva
    Cvent Administrator
    Boston Scientific Corporation
    ------------------------------



  • 34.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:18
    No replies, thread closed.
    Hi Jenny, thanks for your questions and interest in the new experience! Existing customers will be switched over to the new experience starting at the beginning of September and in 4 phases. You will receive an email from Cvent Marketing prior to your designated date. To find out what wave you are in and the date, please reach out to your account team.

    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 35.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-03-2021 12:42
    No replies, thread closed.
    Hi Danni, 

    Loved the announcement around Cvent Studio yesterday! Will this be available only for the built-in zoom license in the Attendee Hub or could we use our Webex license? Will it be available for collaborative sessions or only live, simulive, and on-demand? 

    Thanks,

    ------------------------------
    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
    ------------------------------



  • 36.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 14:17
    No replies, thread closed.
    What was your biggest hiccup prior, during and after the event and how did you overcome it?

    ------------------------------
    Katie Dreifus
    Employee Experience Manager
    loanDepot
    ------------------------------



  • 37.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 15:20
    No replies, thread closed.
    Does CVent Supplier network have a list of companies who are capable and have experience with attendee hub to help support a hybrid event?

    ------------------------------
    Andrea Dekker
    Event Manager
    Atlantic Diving Supply
    ------------------------------



  • 38.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:28
    No replies, thread closed.
    Hello Andrea! There is not a list at this time. However, any hotel with "AV Capabilities" in their profile should be able to support easily from a general AV perspective. You can filter for these properties here: 

    Graphical user interface, application

Description automatically generated 
     

    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 39.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-03-2021 15:50
    No replies, thread closed.
    I am curious, if we are not using Cvent's attendee hub for the virtual portion of our event, is there any reason to turn on the "hybrid" conference setting when configuring the event?

    ------------------------------
    Krysten Bennett
    Communications & Technology Director
    Ohio Veterinary Medical Association
    ------------------------------



  • 40.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:32
    No replies, thread closed.
    Hi Krysten! You absolutely can still note your event as hybrid when creating it in Cvent, even when not using Attendee Hub. By selecting this, you'll have both in-person and virtual capabilities for your event, such as capacities, registration types, travel, etc. Here is a great article that goes into more detail.  

    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 41.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-04-2021 10:35
    No replies, thread closed.
    Would it be possible to get some details on the badge ribbons you are providing for attendee comfort levels? Thanks!

    ------------------------------
    Jessica Jennings
    Lead Cvent Business Admin - NA
    Johnson & Johnson Services, Inc. (DePuy Synthes Companies)
    ------------------------------



  • 42.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:12
      |   view attached
    No replies, thread closed.
    Hi Jessica - These were a HUGE hit, highly recommend! We got ours from PC Nametag, here's the link to check them out. Also attached is a picture of the ribbon wall we had onsite with all the options.

    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 43.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-04-2021 10:46
    No replies, thread closed.
    Would love to know what you learned along the way.  What would you continue to do?  What would you never do again?

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    Anne Knox
    Bobit Business Media
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  • 44.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-04-2021 12:24
    No replies, thread closed.
    I am curious to know the prevailing thought on what the hotel is expected to provide for a hybrid event vs what the host organization will provide

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    Amy Zientek
    Director Of Sales
    Visit Lubbock The Convention and Visitors Bureau
    ------------------------------



  • 45.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-04-2021 13:23
    No replies, thread closed.
    For the virtual attendees, we experienced a lot of buffering during the "LIVE" sessions. First is there any best practices that can be provided to troubleshoot it on the virtual attendees side and what is the best way to inform the planning team of the issue so that they are aware and can also be working on a resolution?

    ------------------------------
    Sandi Konietzka
    Event Project Manager II
    FIS
    ------------------------------



  • 46.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-04-2021 15:25
    No replies, thread closed.
    I am so excited about Aug. 17. So many new processes to consider, and Cvent Studio looks amazing! Can it be utilized outside of the Attendee Hub?

    ------------------------------
    Mary Ann Hall
    Event Specialist
    Federal Reserve System
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  • 47.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Posted 08-06-2021 09:39
    No replies, thread closed.
    I am interested in understanding how you set up the Attendee Hub visibility and what differed for Digital Attendees versus Live.  How did you decide these settings when building your registration site.  As an in person attendee, I did not see the digital attendee view point, can you elaborate on some of the major differences between the two types of attendees?

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    Anne Beaumont
    Senior Specialist, Meetings Management
    Sanofi-Aventis U.S. LLC
    ------------------------------



  • 48.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 11:14
    No replies, thread closed.
    Hi Anne - Great question! We segmented the registration experience for virtual vs. in-person audience using "Registration Types" and by creating separate registration paths that gave us the ability to customize & tailor the experience for both audiences. Logic that is configured on the backend, translates to other relevant places like Attendee Hub.

    For example, if a session was in-person only, it was only made available for the In-Person registration type, so it was only accessible to anyone tagged as that type. Similarly, we tailored the registration forms to only show questions relevant to the specific audience type using "Registration Paths". In most of the places, an objects (be it session, admission item, registration question or custom page in Attendee Hub), we had the ability to control its visibility using registration types.

    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 49.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-10-2021 11:05
    No replies, thread closed.
    I would like to know the most important factors in selecting a venue when planning a hybrid event.

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    Colleen Beck
    Director of Sales & Marketing
    The Westin Tampa Bay
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  • 50.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Cvent Staff
    Posted 08-17-2021 12:02
    No replies, thread closed.
    Hi Colleen (@Amy Zientek I think you had a similar question) - Here are the factors I would say are important to venue selection for a Hybrid event.  

    • IT/Networking - Making sure the venue can meet organization's requirements based on the scope of AV/production programming
    • Meeting Space Capacity - With restrictions/mandates changing frequently, making sure the venue can accommodate different configurations to meet your programming needs and ensure appropriate spacing 
    • Staffing - Making sure the venue have enough staff to successfully execute your program
    • Health & Safety - Ensuring the venue is proactive in taking all precautions into account and practicing local guidelines as they update


    ------------------------------
    Allyson Evancheck
    Manager, Meetings & Events
    Cvent
    ------------------------------



  • 51.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT

    Community MVP
    Posted 08-13-2021 17:48
    No replies, thread closed.
    Can you tell me what was the platform that you used for your Cvent Speed Networking event that you hosted on Thursday, July 29that 1 PM ET?  Is this a new Cvent option?

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    Michele Gebrayel
    Corporate Event Manager
    DuCharme, McMillen & Associates, Inc.
    ------------------------------



  • 52.  RE: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT