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Using Hubspot Chat on Flex Designed Event

  • 1.  Using Hubspot Chat on Flex Designed Event

    Posted 12-16-2020 04:25

    We use Cvent as our event management platform and HubSpot as our marketing automation platform. HubSpot allows you to add a tracking code to your webpage to enable features, like live chat. I'd love to get HubSpot live chat running on our event page, but can't seem to get it to work.

    The chatflow has been set up and verified by HubSpot support to be done correctly. I added the HubSpot tracking code as a snippet in Cvent, but the live chat doesn't show up on the page. Has anyone had any success adding HubSpot's tracking code to Cvent and/or getting HubSpot's live chat to work?

    Looking forward to any insights from the community or Cvent.

    Many thanks
    Georgina


    #Flex-Creating/ManagingEvents
    #Miscellaneous
    #ReportingandInsights
    #PromotingYourEvent

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    Georgina Clelland
    COO
    Association for Intelligent Information Management
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  • 2.  RE: Using Hubspot Chat on Flex Designed Event

    Posted 17 days ago
    Hi Georgina,
    We also use HubSpot, and have not been able to get the HubSpot code for forms and CTAs to work on our website, which is on the Sitefinity platform (which I hate).

    They are telling me the problem is not with their code but with Sitefinity. Soooo... perhaps it's not really a Cvent issue. However, request from your Cvent account rep that they add the HubSpot domains to their Trusted Sites list so that the script can run. In my case for CTAs and forms, these are:
    hubspot.com, hscta.net, hsforms.com

    I suspect you would have something different for the HubSpot Chat (which we don't use yet). 

    Hope that helps!


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    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
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  • 3.  RE: Using Hubspot Chat on Flex Designed Event

    Posted 17 days ago
    You'll most likely need Cvent engineers to help you implement.

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    HALLIE Loeb
    Meeting Technology Specialist
    Travel and Transport
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