Cvent Community - welcome to 2020! This was the first Release Note post writing out the year 2020 and boy is this going to take some getting used to. Anyway, check out the latest #Event(Flex) and #Surveys product updates below!​​​

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Event Management

Engagement Score Release: Engagement Score, new to the Event Management system, can be found under Promotion and Communication > Engagement Score. With Cvent's Engagement Score, you can now qualify attendees based on their unique set of activities across the physical and digital space. You can use this data to understand attendee engagement to quickly determine the next step your team should take.


You are allowed to create your own scores with your own weightings for each activity that Cvent supports to fit your own needs. We will be adding to both the list of activities and the levels of customization so you can make these scores personal to your unique event.

The supported interactions for our first release are:

1) Event Registration
2) Event Check-in
3) Session Registration
4) Session Check-in

Once a score has been created, you'll be able to see a live timeline of the interactions as they occur to get a live pulse on what is happening within your event. They will also be able to launch a report directly from the dashboard that will show the leaderboard of engaged registrants along with relative engagement score to the top-engaged registrant.

**This is NOT currently enabled in all customer accounts as it is still in its first phase. If you'd like to leverage this functionality, reach out to your Cvent Account Team.***


California Consumer Privacy Act (CCPA) Updates: The CCPA requires that organizations provide registered invitees who are Californian residents with the option to opt-out of having their personal information "sold". This release allows you to comply by enabling the CCPA link on your website's footer that reads, "Do Not Sell My Personal Information". The opt-out request is stored in the invitee's contact record.

Surveys

Premium Feedback Surveys for Flex Events

Scoring Surveys: You can now score general feedback surveys. You can assign points to answer choices in the survey, and the attendees who take the survey will be awarded those points based on their answers. You'll be able to report based on the scores received for each general feedback survey.


Session Rating Comparison Report Enhancements: The "Session Rating Comparison" report has been enhanced to include multiple events, which allows you to compare the ratings for sessions across their events. The report also provides a color-coded overall rating that can help planners to easily scan for the top-performing sessions (see image below).

Non-Event Surveys in Surveys (New)

Scoring Surveys: Surveys can now be set up to evaluate responses. You can assign points to answer choices in the survey, and the respondents who take the survey will be awarded those points based on their answers. You can report on the score received for the entire survey as well as view the score breakdown by chapter. The "Answer Details by Respondent (Displays one respondent per row)" report and the "Response Data Export" report have been enhanced to display scores received by each respondent.


Survey Response Tracking Report: A new response-tracking report called "Survey Response Tracking" has been added under Admin > Reporting > Standard Reports. This report helps track responses collected across all the surveys in the account. You can run this report to see the total responses collected for a given time period and see the response counts for each survey.



#ProductNews

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Cvent Official - Product News
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