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  • 1.  Cvent Zoom Integration

    Posted 11-04-2020 09:18
    I am looking for feedback regarding events utilizing the Zoom integration.  Are there helpful tips and tricks to make it smooth and seamless? Successes or failures?
    #Flex-Creating/ManagingEvents
    #ManagingVirtualEvents

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    Sarah DeLaat
    Project Manager
    Cincinnati Children's Hospital Medical Center
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  • 2.  RE: Cvent Zoom Integration

    Posted 11-11-2020 06:33
    Sorry I cannot help.  Our event is in December.  But I will follow this discussion closely.

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    Edward House
    App and Tech Supprt
    Virginia Association for Supervision and Curriculum Development
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  • 3.  RE: Cvent Zoom Integration

    Community MVP
    Posted 11-11-2020 08:36
    There is another thread on this topic that has been active in the last few days.

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    Maribeth Bluyus
    Edelman Financial Engines
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  • 4.  RE: Cvent Zoom Integration

    Posted 11-11-2020 11:32
    Hi Sarah,

    Yes, as Maribeth mentioned there is an active thread this week on the Cvent/Zoom compatibility and shared feedback from your peers.

    Additionally, here are a few other past discussions and resources to check out:


    Please let me know any questions!

    Best,

    Danni

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    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
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  • 5.  RE: Cvent Zoom Integration

    Posted 11-11-2020 15:05
    Hi Sarah,

    We like using pre-recorded footage for a majority of our events to alleviate a lot of issues, which sometimes happen inevitably, no fault to anything or anyone but technology. . We've also found it helpful to provide attendees with a "FAQ" web page we create that not only includes Zoom's troubleshooting tips, but also those including more relevant information on a deeper level regarding the event.

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    Chelsea Benge
    Events Software Specialist
    Leading Real Estate Companies Of The World
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  • 6.  RE: Cvent Zoom Integration

    Community MVP
    Posted 11-16-2020 09:09
    @Sarah DeLaat, I just posted a lot about Zoom here:
    Brenda's post about Zoom

    ​And some Zoom stuff - click the link above to get my full post:
    Where did we exceed expectations:
    • We used our Translation Service's Zoom instance (shout out to Melissa Mann of Arbor translations at arbor-tr.com) where we had live translation from English to Spanish and Portuguese for our full collaborative Principal sessions and 2 special sessions featuring outside expert speakers.
    • A translation hack I invented by using Arbor Translation's instance of Zoom to set up a private translated "viewing room" of our General Session. I used Cvent's Event Management software (Promotion & Communication > Event Emails) and an Internal Info field (need translation = Yes if the country was anywhere in Central or South America; had to use an internal info field because I was exceeding the 3 of advanced search filters with all the country names) to email our Portuguese and Spanish attendees and give them instructions to click a link in the SESSION DESCRIPTION to join the Zoom room. I also posted the link to the Zoom Room in the General Session description. Remember, Advanced Production is via Cvent Video Player - Live. We streamed the blended live and recorded content via BrightCove back end to the player embedded in the Virtual Attendee Hub. What *I* did in our Zoom room is share my screen (Zoom back-end) with the boxes ticked to "share computer audio" and "optimize sound for video" with our audience. Best Practice: share your browser app and maximize the video player screen in the VAH and attendees will see the production but HEAR the translation in the Zoom Room. 
    • We shortened our session content to 30 min of presentation and 15 min of Q&A with a 15 min break before the next session.
    • We used Cvent Video Player - Live for about 2/3 of the content

    We needed better training for our Presenters, which numbered 120! Our presenters DOUBLED in the final 2 weeks. So #ProTip, establish a vetting system for presenters, i.e. they MUST watch the training video AND pass a quiz (hello Cvent Inquisium)  before they are allowed to present using Cvent Video Player - Live. Presenters just "invite" other presenters to present with them. That's fine for a Live-In-Person-In-A-Hotel situation: they get up, run the computer with their Pointer, and talk into the mic. We ran into the problem of several presenters NOT knowing that you cannot start and stop the live stream from their Zoom Room to BrightCove where the content would be streamed live through the Cvent Video Player. Also, Presenters were not understanding that Q&A needed to be moderated in the Virtual Attendee Hub. So VET your Presenters, ensure they have repeated training, and do NOT allow other presenters unless you invent a way to ENSURE they go through the training and retain the training to use the Virtual Attendee Hub.

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    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
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