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Cvent Quarterly Product Updates - Q4 2020

  • 1.  Cvent Quarterly Product Updates - Q4 2020

    Cvent Staff
    Posted 01-15-2021 13:31
    Below you will find the full list of Q4 2020 Product Updates for #EventCloud. This quarter, we have updates to share on #VirtualAttendeeHub, #Event(Flex), #MeetingsManagement, #CrowdCompass, #Surveys, #OnArrival, #LeadCapture, #VenueSourcing, #EventDiagramming, #Passkey, and #Admin/Reporting

    Register for our Quarterly Product Update Webinar on February 4th to hear more about these releases and understand how they can support your in-person, virtual, or hybrid event strategy. You'll also get the chance to join our hour-long Q&A to ask live questions to our Product Managers!​​​​​​​​​​​​

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    Cvent Virtual Attendee Hub® 

     

    SMS Verification Code Expanded Countries: We now support 38 countries when sending verification code SMS messages. You can find that full list of countries in this support article. 

    Session Enrollment & My Schedule: Attendees can now modify their personal agendas while adhering to the enrollment rules set by the planner. This helps attendees manage their personal schedules and planners maintain consistency from the registration process to the virtual event experience. (This feature is on by default in all accounts and events. Registration rules related to agenda building are configured using existing Flex registration functionality including admission item maximum & minimums, session capacity, sessions with fees, overlapping sessions, session groups, advanced rules, and closed sessions.) 

    Virtual Appointments in the Attendee Hub: You can now offer virtual meetings for all types of appointments (such as attendee networking, exhibitor appointments, sales appointments, etc). Once the virtual capability is set up, virtual meeting links will be created for each appointment when the appointment invitation is first sent. To attend virtually, appointment hosts and attendees will simply click the "Join" button on their attendee calendar or the link in their personal calendar invitation when it's time to meet. (Appointments license required)

    Happening Now and Up Next Cards: To keep attendees up to date with the sessions on their personal agenda that are currently live or starting soon, we've added "Happening Now" and "Up Next" sections to the My Event tab of the Attendee Website.

    Marking Event Participation: Event participation is now being marked for events using VAH! A script will run every 30 minutes to mark event participation for attendees. Participation will be marked for those who are session participants and will utilize the session participation timestamp as the event participation timestamp. (NOTE: This is only applicable to sessions that are virtual sessions and if the attendee was already marked as an event participant, we will not overwrite this information.)

    Enhanced Virtual Session tab settings: The virtual session tab settings have been enhanced to give you more options while configuring your videos and session content. You can now define whether your session is live or pre-recorded, decide if the session will be recorded and if attendees will have access to this session recording as an on-demand video after the session ends, and specify what video conferencing tools, streaming tools, and video players you're using.

    Start Session Before Scheduled Start Time: Pre-recorded, simulated live sessions can be started before the scheduled start time. This allows you to engage your attendees before the main session starts.

    Cvent Video Conferencing Virtual Links: For Cvent Video Conferencing and streaming tool, virtual links are available as soon as the virtual session is saved.

    Collaborative Meeting Recordings Update: These now available up to 90 days, instead of 30 days.

    Featured Session Cards: We've added a new Featured Sessions section to the Attendee Website. This now matches the existing functionality in the Event App.

    Exhibitor Filtering: Your event attendees can now filter through exhibitors when in the Attendee Hub by either Sponsorship Level or Virtual Meeting.

    Customize login default text: We now support customization to all existing login text found under Attendee Hub > Language Management. This will allow you to customize the default text, of any available strings within language management, for the login page(s).

    Q&A Moderation: Moderators can now moderate Q&A sessions via their web browser, not solely via mobile app, in the Virtual Attendee Hub. The web version offers an even easier experience for moderators with access to a computer. Moderators are able to monitor virtual sessions and moderate Q&A on the same device. As well, they can use larger screens to moderate, which increases readability and accessibility.

    Picture in Picture: The Cvent Video Player now supports Picture in Picture. Look for the PIP icon in the player controls to activate it. Once active, attendees will see the video pop out of the browser on top of all other windows.

    Stay Logged In After Quitting Browser: If an attendee is logged in, quits their browser and then reopens the browser before the 24hour inactivity timer, they will remain logged in. This ensures that an attendee participating in a multi-day event won't have to re-log in each day if they quit their browser at the end of the day.

    Upcoming Sessions Display Dates: Dates now appear on the Live and Upcoming sessions section on the home page. Previously only times appeared which made it more difficult to understand when an upcoming session was occurring.

    Time Zone Support: This feature allows attendees to decide whether to view schedule items in the event's time zone vs. local device time zone. This helps attendees understand and choose how they should be viewing the event schedule before or during the event based on their situation at the time.

    Event App Schedule Filters: This feature allows attendees to filter the list of All Sessions by Speaker and/or Session Category so that they can easily find the sessions they are most interested in.

    Event App Session Check-In: If you enable this for a given session, this feature allows attendees to check themselves into that session via the Event App. You can also lock interactive content behind this check-in status. For smaller, lower-budget onsite events, this feature allows you to track participation without the need for onsite staff. Additionally, you can ensure that only those attendees who are actually in the session are interacting (regardless of how they checked in). 

     

    Event Management 


    Registration


    Payment Credits: You can now give invitees the option to apply payment credits toward their registration fee. Payment credits are similar to store credit where registrants can use a payment credit towards their next event instead of receiving a refund. 

    Account Level Discount Codes: You can now associate Account-Level Discount Codes in Flex events. These discounts, created at the account-level, can be used in multiple Flex events with a combined capacity applied across all the events.

    Session Limit Increase: Events can now have up to 1500 sessions.

    Registration Path Limit Increase: Events can now have up to 30 registration paths.

    Tax Schedules (Tax by Location): In your Flex events, you are now able to use the Tax Schedules created in the account to charge invitees taxes based on their location so that they can pay appropriate taxes based on their local laws.

    New languages added:In addition to the languages already supported, you can now create events and send emails in the following languages: Croatian, Czech, Hungarian, Serbian, Slovakian, Slovenian, and Ukrainian.

    Virtual Session Updates: We moved the virtual session question ("Will this session be virtual?") to the Session Details page so you can mark your session as virtual while you create it. We also added new settings to define your session as live or pre-recorded and specify the tools and platforms used for your session. 

    Auto Assign Registration Type: If an invitee is restricted to selecting a single registration type, which is required, then the registration type will be pre-selected and read-only, so that the invitee does not have to make an additional click in order to select the only registration type in the list.

    Contact Group in Custom Logic: You can now use the Contact Group field to assign Registration Type via Custom Logic by drawing off the membership of an invitees' contact group membership in the address book. You will see the field for Contact Group as an available field within the filter when creating a logic condition.

    Address Fields in Custom Logic and Visibility Logic: You can now leverage address fields (Home and Work) for the purposes of registrant-specific visibility logic on questions and custom logic to assign registration type.

    Custom Logic Enhancements: Custom logic rules are becoming more streamlined and will cover many more use cases. Now, custom logic will always be determining a new registration type, whether the invitee is coming from a weblink or email, already has a registration type, or is on their first, second, or last page of registration. Custom logic will also be running for group members as well, so they will get a registration type based on their information. Additionally, custom logic will clearly be unavailable for registration paths that have the registration type widget. 

    Virtual Session Data Sync to CrowdCompass: If CrowdCompass is being used for an event with virtual sessions, the Attendee URL and Attendee Password fields will sync to the CrowdCompass app for your attendees to see. 

     

    Integrations 


    Cvent
    Salesforce App:
    Version 5.0 is now the latest version! Check out the enhancements here in the Cvent Developer Hub.

    REST API:
     Webcast API is enhanced to include new virtual session fields.

    Integrations Updates: For Flex events only, external virtual integrations with Zoom, GlobalMeet, and GoToWebinar can now write meeting links to virtual session fields that are accessible across the Cvent platform. 

    Sharing URLs for Marketo and Eloqua: You're now able to share personalized URLs for Marketo and Eloqua by copying it from the Flex site designer. The URL has the registration URL from Cvent with the customer ID data tag added at the end. These URLs take invitees to the registration workflow and pre-populate their information from Marketo or Eloqua. 

     

    Enterprise / Meetings Management 


    Meeting Request Forms 


    Virtual Event Field for New MRF: 
    The new, virtual event standard field is now available for the new meeting request forms. The field was previously available on legacy meeting request forms. The default text is "Will any part of your event be virtual or have a live stream?" and matches the existing field in Event. This new MRF field integrates with the field in Event so the response can be carried over to the requester's event after it's created from the request. This helps streamline the new virtual event feature.

    Reorganized "Questions and Field" Section: We've reorganized the Questions and Field section in the Site Designer's Build panel. These changes will help streamline the user experience when creating forms and provides additional help text for the default answer, question tag, and placeholder text fields. 

     

    Access Portal 


    Requests and Events Widget (Premium License Required): 
    Over the next couple of weeks, we'll be rolling out a new "Requests and Events" widget to all clients with a premium Access Portal license. This widget replaces the existing "Request List" found on the "Requests and Events" page within the Site Designer. With this widget, you'll be able to view your submitted requests and, in the future, the events associated to your requests. 

     

    CrowdCompass 


    App store name change: 
    As a reminder, we've changed the name of our mobile app from AttendeeHub to CrowdCompass Events. 


    Onsite Solutions
     


    OnArrival 


    Device Name (iOS):
     With our new Device Name feature, all OnArrival devices can now have a customized name of your choosing. This will help ease the flow of troubleshooting, monitoring, and overall event management.

    Event Stats Sharing (iOS): You can now share your event and session stats via the Event or Session Stats widgets to anyone outside of OnArrival.

    QuickScan and Hands-Free QuickScan (Android): Introducing QuickScan and Hands-Free QuickScan, a new feature for Android devices that allows contactless badge printing and check-in without the need to touch the kiosk. (Already available on iOS devices.) 

     

    Exhibitor Management 


    Leads with Lead Qualifying Questions - Exhibitor Portal:
     This provides exhibitors with the ability to directly access the leads collected within the event. These include inbound leads submitted for the exhibitor through the Virtual Attendee Hub.

    Exhibitor Engagement Overview Report: This provides you with an overview of how attendees are engaging with exhibitors across the event. The report includes exhibitor-to-exhibitor comparisons to assess how well exhibitors are doing leading up to and throughout the event. The reports display the following activities: Virtual booth views, Virtual meeting joins, Content clicks, Content downloads, Social media and website link engagement, Inbound leads.

    Exhibitor Engagement Details Report: This report delves deeper into the information provided in the Exhibitor Engagement Overview Report. The Exhibitor Engagement Details Report provides you with detailed insight into the ways in which attendees engaged with exhibitors in VAH. 


    Appointments
     


    Update to check-in functionality:
     Planners, exhibitors, and attendees can now check in other attendees and hosts at their appointments (as well as undo any check-ins performed by mistake).

    Attendee preferences in registration emails: Give attendees a record of their appointment preferences after they register. Registration emails for Flex events can now include an attendee's availability for appointments as well as which companies they want to meet with. You can add these details to emails by using a Flex email widget. (Note: The Flex event must be linked to a Planner Coordinated appointment event as well).

    More exhibitor info in Appointments reports: You can now view exhibitor names in the following reports: Appointment Details, Appointment Details (Consolidated), Attendee Interests, Attendees, Meetings 

     

    Surveys 

    ​​
    Basic Surveys for Flex Events 


    Automated Survey Completion Emails: Emails can now be automatically sent after the attendee or guest completes all the surveys applicable to them. This allows you to send completion emails or certificates after the surveys are taken, which could help boost survey response rates. (Note: If an attendee or guest is eligible to take multiple surveys, they'll only receive the completion email after they complete all of their surveys). 

    Premium Surveys for Flex Events   


    Scoring Session Surveys: Typically used for quizzing attendees on session content, you can now assign points and score session surveys. The attendees will be awarded points based on their answer choices and will receive a total score and total percent score after completing each session survey.  

    Award Credits Based on Score: With the new scoring feature, you can now opt to only award credits to attendees who have scored over a certain percentage on their session or general event survey. You can set up the minimum percent score required to receive credits under the event and session credits section in your event. 

    Automated Survey Completion Emails: Emails can now be automatically sent after the attendee or guest completes all the surveys applicable to them. This allows you to send completion emails or certificates after the surveys are taken, which could help boost survey response rates. (Note: If an attendee or guest is eligible to take multiple surveys, they'll only receive the completion email after they complete all of their surveys). 

     

    Supplier Network 


    RFP Comparison Report (CSN): We've redesigned a valuable report, the RFP Comparison Report, that helps you compare bids within the Cvent Supplier Network. You can now customize your reports to include fields that are important to you and save templates within CSN. This eliminates the hassle of exporting and saving data outside of the system and allows for more customization. 


    Passkey
     


    Pace Chart Reservation View:
     On the Planner Portal's Pace chart, you can now switch between Room Nights and Rooms, with Room Nights as the default view. 


    Business Transient
     


    Negotiation Assistant: 
     We've launched an enhancement to the Marketplace Intelligence product that will help corporations and travel managers decrease negotiation rounds during the transient RFP process. You can now access rate recommendations produced by our patent-pending algorithm to capture incremental savings across your preferred hotel program. 

     

    Reporting 


    Event-Level Virtual Report Updates: 

    • Session List: Updated with session virtual flag 
    • Virtual Session Details: A new report created for virtual session details including player information 
    • Registrants (child report for Virtual Session Details): Updated with personalized join link and PW for the attendees registered for the session. (Links will be available only if personalized links are created. These can be created only via APIs) 
    • Invitee and Registrant Details: Updated with personalized join link and PW for the attendees registered in the event. (Links will be available only if the personalized links are created for virtual event) 

    Cross Event Virtual Report Updates: 

    • Event Details: Updated with event virtual flag 
    • Virtual Event Details: A new report created for virtual event data 

    General Ledger Code Reporting (Event): Using Split GL Codes you can specify two GL Codes for Admission Items, Donation Items, Sessions, etc. Those split GL codes could historically only be reported on at the event-level, but we've now added a cross-event report so you can report on Split GL codes across events.

    RFP Comparison Report (CSN): We've redesigned a valuable report, the RFP Comparison Report, that helps you compare bids within the Cvent Supplier Network. You can now customize your reports to include fields that are important to you and save templates within CSN. This eliminates the hassle of exporting and saving data outside of the system and allows for more customization. 

    Exhibitor Engagement Details: This report provides you with detailed insight into the ways attendees engaged with exhibitors in the Virtual Attendee Hub. You can choose which activities to include, filter by a single exhibitor, export the report, and share it with exhibitors to give them a comprehensive view of attendees that engaged with them throughout the event(s). 

    Exhibitor Engagement Overview: This report provides you with an overview of how attendees are engaging with exhibitors across the event. This report includes exhibitor-to-exhibitor comparisons to assess how well exhibitors are doing leading up to and throughout the event. For both, the activities include: virtual booth views, virtual meeting joins, content clicks, outbound link engagement (social media & website), and inbound leads. 


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    #FeaturedProductNews
    #QuarterlyProductUpdate​​
    #ProductNews

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    Cvent Official - Product News
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