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Cancelling/modifying registration

  • 1.  Cancelling/modifying registration

    Posted 11-05-2019 17:53
    Hi,

    When a guest wants to cancel or modify their registration, can they do so by accessing their confirmation email? I have only been able to add the cancel/modify buttons to the confirmation page that pops up after they are done registering but I can't seem to locate them on the email confirmation they receive.

    Thank you!
    #Flex-Creating/ManagingEvents

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    Event Planner
    Aquascape
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  • 2.  RE: Cancelling/modifying registration

    Posted 11-05-2019 18:41
    I use this as my confirmation email.

    Dear {[C-FIRST NAME]},

    Your registration has been confirmed. Please save this email for future reference.

    Event: {[E-TITLE]}
    Attending: {[C-FIRST NAME]} {[C-LAST NAME]}
    Guest names: {[G-GUEST NAMES]}
    Location: {[E-LOCATION]}

    Confirmation Number: {[C-CONFIRMATION NUM]} (required for changes)

    {[E-MY REG LINK:Click here]} to view/modify your registration.

    Cancellation Policy
    Full refund less registration fee up until Sept 15, 2019.

    Current Registration:
    {[C-MY SESSIONS:ANR]}

    Looking forward to seeing you there!

    Sincerely,

    {[P-FIRST NAME]} {[P-LAST NAME]}

    Questions? See the {[E-CUSTOM TAG:CONTACTUS]} page.

    {[C-BARCODE]}

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Cancelling/modifying registration

    Posted 11-06-2019 10:07
    Thank you Steven! I will give this a try :)

    ------------------------------
    Event Planner
    Aquascape
    ------------------------------