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Missing Registrants on "Answer Details by Question" CSV Export

  • 1.  Missing Registrants on "Answer Details by Question" CSV Export

    Posted 20 days ago
    ​It looks like this report (when I do CSV export) is missing registrants. My current theory is that registrants are 'falling off the end' due to the export having one line per registrant, AND per question therein.

    To give you an example with hard numbers:

    I have 11 attendees on an event with three questions, and one of them answered all three (great!). Call this one Registrant1. On the CSV report, I see 11 rows in this form:

    Row 1  |  Registrant1  |   Answer A
    Row 2  |  Registrant1  |   Answer B
    Row 3  |  Registrant1  |   Answer C
    Row 4   |  Registrant2   |   Answer A

    Row 11 |  Registrant9  |   Answer A

    (Registrant10 and 11 are missing)

    Can someone confirm this and help me write a ticket?

    Thanks,
    #ReportingandInsights

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    Aaron Mailhot
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  • 2.  RE: Missing Registrants on "Answer Details by Question" CSV Export

    Cvent Staff
    Posted 6 days ago
    Hi Aaron,

    Thank you for outlining this. I would suggest reaching out to our Customer Care team directly to review and troubleshoot this (866-318-4357, Option 1 for Event).

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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