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Self Cancellation

  • 1.  Self Cancellation

    Posted 06-01-2021 16:01
    Hello, I've just had a registrant cancel their registration for an event.  This is typically not permitted as depending on the circumstance, we may provide a full refund rather than partial.  I can't find where the registrant is permitted to cancel their registration.  Help is appreciated!
    #Flex-Creating/ManagingEvents

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    Anita O'Hora
    Registration Coordinator
    NAIC
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  • 2.  RE: Self Cancellation

    Community MVP
    Posted 06-01-2021 16:06
    Edited by Steven Schlossman 06-01-2021 19:32
    I haven't seen anything preventing someone from cancelling.
    If you don't have a refund policy, they are not refunded and money.
    Then it would be up to you whether it's a partial or full refund.

    I stand corrected. :)
    You can even select the date:  Allow Cancellation Deadline Until

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Self Cancellation

    Posted 06-01-2021 17:04
    Edited by Sarah Speed 06-01-2021 17:20
    Hi Anita,

    I haven't tested it out, but I believe you can remove registrants' ability to cancel their own registration by removing the Cancel Registration widget.

    Go to Website & Registration > Registration Process > Post-Registration > click "Customize" button to the right of Confirmation. On our page, there's a "Cancel Registration" widget that shows up as a button. If you hover over the button, there's a box that will pop up at the top left of the widget that says "Cancel Registration" followed by 3 dots; if you hover over the 3 dots, there's an option for "Delete"-I think that will remove your registrants' ability to unregister themselves.

    Here's the article that I found that gave me the location of the cancellation option; https://support.cvent.com/apex/CommunityArticle?id=000013248&Lang=en_US&searchTerm=cancel+registration.

    Let me know if that works!
    Sarah

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    Sarah Speed
    Administration Systems Coordinator
    Ottawa Bluesfest
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  • 4.  RE: Self Cancellation

    Posted 06-02-2021 08:57
    Hi Sarah & Anita,

    Yes, you are correct Sarah. Anita, be sure to also check your emails and remove any cancellation links that may exist.

    Hope this helps!

    Jeremy

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    Jeremy Houser
    Program Coordinator
    Duke University
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  • 5.  RE: Self Cancellation

    Posted 06-03-2021 16:55
    Thank you!  I had looked past that and will remember going forward to remove from the page.

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    Anita O'Hora
    Registration Coordinator
    NAIC
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