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Air Actuals and Hotel Disprepancy report - not viable for internaitonal traveL

  • 1.  Air Actuals and Hotel Disprepancy report - not viable for internaitonal traveL

    Posted 06-27-2019 08:30
    When I run an Air Actuals and Hotel Discrepancy report, the departure shows a discrepancy for anyone that has multi-leg travel on the return which crosses timezones into the next day.
    For example, the attendee is returning to Amsterdam from the US - he/she will arrive the day after departure.  The report shows this as a discrepancy even though he/she is departing the origin of the event on the correct date.
    How can you address this without manual review of each attendee and their flight details?
    #ReportingandInsights

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    Karoline Medancic
    Senior Manager Global Meeting and Travel Services
    STERIS Corporation
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  • 2.  RE: Air Actuals and Hotel Disprepancy report - not viable for internaitonal traveL

    Cvent Staff
    Posted 08-15-2019 13:54
    Hi Karoline,

    This is a great question that may require a bit more review. I would suggest calling into our Customer Care line to speak to an expert further (866-318-4357, Option 1 for Event).

    Best,
    Danni

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    Danni Czark
    Lead Client Success Advisor
    Cvent
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  • 3.  RE: Air Actuals and Hotel Disprepancy report - not viable for internaitonal traveL

    Posted 08-15-2019 14:06
    I did initially and they created the case to follow up with an expert. 

    Karoline Medancic 
    Senior Manager, Global Meeting and Travel Services
    STERIS Corporation 





  • 4.  RE: Air Actuals and Hotel Disprepancy report - not viable for internaitonal traveL

    Posted 05-25-2020 19:37
    Hi Karoline,

    Did you even get a workaround from Cvent? This is an issue for all travelers with connections. If Cvent can't fix it, then they need to make customers aware that the report is only accurate for attendees with direct flights.

    Best Regards,
    Tayler

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    Tayler Whittaker
    Sr. Meeting and Event Specialist
    Arthrex, Inc.
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