1). Time spent preparing for any event is invaluable.
2). Be thoughtful and innovative not reactionary.
3). Communication across teams is important - speak to your colleagues with information to make progress.
4). Can that Zoom meeting be a well-formed email?
5). Have everyone on the customer-facing team prepared with the same answers to a wide variety of questions.
6). Be cautious and flexible. Changes happen, and there should be contingency plans.
7). Think about how you would want to be treated if you were the customer.
8). Be brief and concise.
9). Have someone from a different team read through your work for consistency (and spelling / grammar!).
10). Work diligently, expect good work from your team, and empower everyone on the rungs above and below your position.
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Amanda Adams
Mid-Atlantic Territory Client Services Coordinator
Cognia, Inc.
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Original Message:
Sent: 12-14-2020 11:24
From: Danielle Czark
Subject: Huddle of the Week #13: 2020 Lessons Learned
Hello, Community members! Today we're here with our last Huddle of the Week discussion of 2020. We have said this a few times, but it's hard to believe this year is coming to an end. Our industry, and the world, faced hardships and circumstances we have never seen before, and we hope to come out stronger in 2021. With that said, we realize you went through many new experiences and changes, whether personally or professionally or both, and we want to allow you to share what you have learned:
- What are the biggest lessons you have learned in 2020?
Since we are reflecting, I'll share mine here too. It has been incredible joining the Cvent Community team in 2020, and even with the situations we are facing, the biggest lesson I learned is how important a sense of community is. I learned that through all of you and want to thank you for being a part of our community. We truly appreciate and value all you have contributed and shared this year, and can't wait to continue these conversations next year.
As always, share your insights, questions, and successes below! Looking forward to our next Huddle of the Week in January 2021. #HuddleoftheWeek #VoiceIt
As an additional note, we also learned how important setting yourself up for success is, and hope you have taken advantage of the great training and certification offerings this year. Cvent is still offering certifications at no cost through December 31st, so be sure to register today.
#BiddingonGroupBusiness
#Miscellaneous
#ManagingVirtualEvents
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Danni Czark
Senior Associate, Online Community Marketing
Cvent
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