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Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

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  • 1.  Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 22 days ago
    Edited by Megha Jetley 5 days ago
    No replies, thread closed.

    Hello, Community members! We have some exciting news to share – on November 18 we will be hosting our next Ask the Expert session here in the Open Forum! We will have 4 fantastic experts from Cvent’s Product Management & Client Services team here to answer all your questions on What is new Cvent experience? Why is Cvent moving to this new experience? What does a user need to know about the new experience? What resources are available to a user learning about the new experience and more questions from you 

    Join us on Thursday, November 18, from 11 am-12 pm ET for the live session!   

    Our featured experts include:  

    • Brandon Meiseles, Product Manager, Event Platform 
    • Morgan Leigh, Senior Solutions Consultant, Event Solutions 
    • Rachel Cook, Solutions Consultant, Event Cloud 
    • Tina Dye, Client Success Manager 


    Ask your questions and learn
     how the New Experience will make it easier and more efficient than ever to build your events using this powerful command center where you can manage your total events program. 

    Reminders from our Community Team on how the Ask the Expert session will work: 

    Add your questions on the Cvent New Experience below any time before or during the Ask the Expert session. Be sure to take a look at other Community users' questions and click Recommend to those that you would also like to learn more about.    

    You can expect to see answers from our experts starting at 11 am ET on Thursday, November 18. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 12 pm ET, so be sure to join us then.  As an extra tip, download the calendar attachment on this post to be reminded on your personal calendar. 

    We look forward to reading your questions!  

    Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements. 

    #AsktheExpert
    #Miscellaneous

    #ManagingVirtualEvents

    ------------------------------
    Megha Jetley
    Assistant Manager,
    Cvent Marketing Department
    ------------------------------


  • 2.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 21 days ago
    No replies, thread closed.
    This sounds so informative, I hope this will be recorded so I can listen to it on demand.

    ------------------------------
    Mary Ann Hall
    Event Specialist
    Federal Reserve System
    ------------------------------



  • 3.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 20 days ago
    No replies, thread closed.
    Hey Mary Ann,
    This is going to be a Live Q&A discussion here in the Community open forum in this particular thread wherein our experts will come live and will answer your questions on the topic at the above-mentioned day and time. ​You can ask your question on the topic here in the discussion thread and our experts will response once this goes live.

    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 4.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 19 days ago
    No replies, thread closed.
    Hello Megha, 

    This is great, I want to know if you are going to update all the community articles to match the new experience set up. I have looked for an article not long ago to help me remember how to set up something and the instructions were not matching as it was referring to the old experience. 

    Thanks, Laura

    ------------------------------
    Laura Maestro
    CSE
    Nexia International
    ------------------------------



  • 5.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Laura! Great question! We have made great progress in updating almost all of our community articles to reflect the new experience. We also have introduced a new filter on the left side of the Knowledge Base to find articles only showing the new experience! This makes finding the right article very simple :) We are planning eventually phase out all old experience community articles towards the end of the year.

    ------------------------------
    Morgan Leigh
    Senior Solutions Consultant
    Cvent
    ------------------------------



  • 6.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 18 days ago
    No replies, thread closed.
    Hi Megha,

    It was noted during the on-demand that there will be enhancements and changes to the event build process such as being able to pick and choose what data we want to carry over to a duplicated event.  It would help to have a link to an article or a list here to give us a quick overview.

    Thanks!

    ------------------------------
    Loretta Peterson
    Events Associate
    CDW
    ------------------------------



  • 7.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Loretta,

    Yes! We have a Community Knowledge Article going over how to duplicate (copy) an event in the New Experience: Copying an Event in the New Experience

    Hope this helps!

    ------------------------------
    Rachel Cook
    Solutions Consultant
    Cvent
    ------------------------------



  • 8.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 17 days ago
    No replies, thread closed.
    Great Panel, Excited to participate!

    ------------------------------
    Colleen Beck
    Director of Sales & Marketing
    The Westin Tampa Bay
    ------------------------------



  • 9.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 17 days ago
    No replies, thread closed.
    Hey..What made the decision to make this change to the old experience?

    ------------------------------
    Judy Smadu
    Director Global Accounts
    HelmsBriscoe
    ------------------------------



  • 10.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Judy! Excited to join for this community Q&A discussion on the new experience. This initiative is a long overdue exercise in consolidating and modernizing our user experience and workflows between product lines. By driving towards common visual elements, we intend to make it easier to learn Cvent and expand your usage to more products and users. We've introduced a brand new design system to help us accomplish this, and we're excited to roll it out to all customers across all product lines!

    ------------------------------
    Brandon Meiseles
    Product Manager, Technology
    Cvent
    ------------------------------



  • 11.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 17 days ago
    No replies, thread closed.
    Why is the language management feature so difficult and slow? Also, why do translations not pull for "Add to Calendar"

    ------------------------------
    Olivia Popofski
    Training Coordinator
    Manulife
    ------------------------------



  • 12.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Olivia! Thanks for the question and I totally understand where you're coming from. Language management is one of our more mature features and it helps stand up our multi-language feature by offering translations into any of your chosen audience languages. We continue to drive more translations to the page as we add more features with new default text, which puts new burden on the page. We will look into the page's performance and scalability in the future, so thank you for posting this. I may also recommend that if you have a lot of text to translate, you might enjoy using the export/import workflow so can work offline with your text. 

    Furthermore, we'll look into the missing translation for "Add to Calendar". 

    Thanks!

    ------------------------------
    Brandon Meiseles
    Product Manager, Technology
    Cvent
    ------------------------------



  • 13.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 17 days ago
    No replies, thread closed.
    Hey there.
    How is the New Experience useful for venues such as a convention center?

    ------------------------------
    Ashley Peacock
    Senior Event Services Managet
    Cox Business Convention Center an ASM Global Managed Facility
    ------------------------------



  • 14.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Ashley! Currently venue-side customers are only getting updates to their administrative workflows, such as user and address book management. This is due to the fact that admin pages use the same pages and experience regardless of which products you use in your account. However, venue workflows such as viewing and responding to RFPs, have not been moved to the new experience just yet. While the short term benefits to convention centers may be low, the speed of new feature releases using the new design system will be faster time to market, and easier to learn as we narrow in on common patterns. Hope this helps!

    ------------------------------
    Brandon Meiseles
    Product Manager, Technology
    Cvent
    ------------------------------



  • 15.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 17 days ago
    No replies, thread closed.

    Hi,

    So far so good with using the New Experience! We particularly like the fact that with the finer toggle on/off of the features we don't have to have an event website to have a registration website. 
    My question would be: are you considering rearranging items still? or doing an even finer toggle on/off, like it was in the older build? For example, the Documents feature is now lumped in with the Planning features, but we don't use any of the other planning features, just the documents, so it's a bit annoying to have to turn them all on just for the Documents. 

    Best, 



    ------------------------------
    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
    ------------------------------



  • 16.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Beline! Great to hear you are enjoying the new experience thus far!

    We are exploring the idea of expanding the ability to toggle more granular features on and off. The overall goal of the new experience was to consolidating features without overcomplicating the process with too many switches. We love providing flexibility and customization to our clients, so we will be accepting feedback and specific scenarios to help drive our exploration :)

    ------------------------------
    Morgan Leigh
    Senior Solutions Consultant
    Cvent
    ------------------------------



  • 17.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 17 days ago
    No replies, thread closed.
    What does the future of app building look like for programs that use Cvent flex and are currently using Crowd Compass? Will the app building process be similar or more different compared to Crowd Compass

    ------------------------------
    Bryce Ziemer
    Registration Coordinator
    JNR Incorporated
    ------------------------------



  • 18.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Bryce,
    Great question! The app building process will be much easier with the use of Cvent's Attendee Hub Event App. This new Event App is built directly within the event you create in Cvent, whereas the CrowdCompass App is integrated with your Cvent event. For more information on this I recommend that you attend our Solution Evolution: CrowdCompass to Attendee Hub webinar and work with your account team on when the right time would be to try out the new Event App!  

    Thanks!

    ------------------------------
    Tina Magee
    Client Success Manager
    Cvent
    ------------------------------



  • 19.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 17 days ago
    No replies, thread closed.
    Hey 

    The new Experience is lovely-looking, but not always practical because of the fixed width of the columns on some of the pages. Any upgrades down the line that might allow us to slide the width of specific columns? ideally, I'd love to give my session titles more place to breathe!

    ------------------------------
    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
    ------------------------------



  • 20.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Beline,

    Great question! I hear you on this one; tables is one of the focus points for our Product Team they will be working to address. It's feedback that I can share with our Product Team on your behalf. Also, I encourage you to submit this within the 'Ideas' tab as I'm sure others would like to see some action on this too!

    ------------------------------
    Tina Magee
    Client Success Manager
    Cvent
    ------------------------------



  • 21.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 17 days ago
    Edited by Dave Schenk 16 days ago
    No replies, thread closed.
    My company's most commonly used survey is a Legacy survey which I'm trying to recreate in the New Experience.  We use surveys to have students give feedback on training they received the previous week.

    In the Legacy survey I used the Answer Import feature to seed critical data ahead of time.
    In the New Experience survey it will be integrated with our Salesforce environment to seed the information.

    In the Legacy survey I'm able to go to edit the Header's HTML to include question answers via the "Insert Data Tag" button (see red circled button in attachment).
    Since I'm seeding data into the survey this let's me put helpful information - such as the date training occurred and the name of the class - in the header as an additional reminder of what the survey is about.

    However, I don't see any way to do that in the New Experience.  Is there some way to replicate that feature in New Experience?

    I didn't see this question asked elsewhere but if it was previously answer feel free to direct me there.  Thanks for the help!
    #Flex-Creating/ManagingEvents


    Edit 1: I was able to "solve" this by Publishing my form.  At that point, I was able to add survey answers to the header via the Data Tag option.  I'm used to using Legacy surveys and thus didn't realize that Publishing was necessary rather than just saving.


    ------------------------------
    Dave Schenk
    Quality Engineering Manager
    I-Car
    ------------------------------



  • 22.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Dave,

    Glad to see you were able to find a solution! We've contacted your Client Success Advisor and shared your question with them directly. They will reach out to you to follow up accordingly. 

    Hope this helps!

    ------------------------------
    Rachel Cook
    Solutions Consultant
    Cvent
    ------------------------------



  • 23.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 16 days ago
    No replies, thread closed.
    Hey there, 
    Do we have to pay to get the new experience? On my header, it says want to upgrade talk to your account team.

    ------------------------------
    Justina Hulen
    Events Director
    Republican State Leadership Committee
    ------------------------------



  • 24.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Justina,

    No, customers will not have to pay for the new experience. The new experience is not a product, rather it's just an updated user interface built on a state-of-the-art design system that fosters an improved way to use Cvent solutions for our customers. You can think of it like an iOS update on your smartphone, but for your Cvent Account. 

    Hope that helps!


    ------------------------------
    Rachel Cook
    Solutions Consultant
    Cvent
    ------------------------------



  • 25.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 16 days ago
    No replies, thread closed.
    Hi,
    will the event app have all the abilities that Cvent Connect has?

    ------------------------------
    Mary Ann Hall
    Event Specialist
    Federal Reserve System
    ------------------------------



  • 26.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Mary Ann,
    The Attendee Hub Event App will have almost all of the features CrowdCompass has and even some new features that don't exist in CrowdCompass today (such as Multi-Language). Many of our customers have already started using the Attendee Hub Event App because it has all the features they need to execute a successful event app! I encourage you to join us for our Solution Evolution: CrowdCompass to Attendee Hub webinar and work with your account team on when the right time would be to try out the new Event App!  

    Thanks!


    ------------------------------
    Tina Magee
    Client Success Manager
    Cvent
    ------------------------------



  • 27.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.

    Hi everyone! Thank you for these fantastic questions! Our Product Management & Client Services experts will be live in ~15 minutes to begin responding to your questions. 
    Our experts will start off by explaining the benefits of the new Cvent Experience and why this change is taking place. If you have any additional questions or thoughts, don't hesitate to share them here.  



    ------------------------------
    Megha Jetley
    Team Lead
    Cvent Marketing Department
    ------------------------------



  • 28.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hi Experts,
     
    Thank you for joining us today! A few common questions that I have been hearing from customers include:
    What is new the Cvent experience? 
    How do I copy an event in the new experience?
    Will all my old events and data copy over into the new experience or will I need to rebuild them?




    ------------------------------
    Andrea Zobens
    Online Community Manager, Cvent
    ------------------------------



  • 29.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.

    Great questions!

    Cvent's new experience is designed to make it easier and more efficient than ever to build your event using Cvent's solutions. We're bringing all the pieces of our powerful Event Marketing and Management Platform into one centralized command center, where you can manage your total events program. An end-to-end solution to manage all your virtual, hybrid, and in-person events of all types and sizes, it will enable you to build an experience as unique as your event. The new experience is built using our new, state-of-the-art design system to provide for a cleaner and more streamlined user experience.

    You can now copy an existing event directly from your account Home Screen, making it really simple to get an event created quickly. You can even decide which specific event data items you want to clone over or remove in the new event. This update gives users even further customization to decided which data they may or may want carried over.






    ------------------------------
    Morgan Leigh
    Senior Solutions Consultant
    Cvent
    ------------------------------



  • 30.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    I'd like to also check in on the third question above regarding copying events and data over to the new experience. When your account moves to the new experience, all pages will be updated to show the new design system's look and feel. However, you won't be taking advantage of the enhanced workflows of event creation, feature enablement/activation, or home page management until you create your next events. As long as the events you are copying/templating from are already built using Flex, they will use these new workflows. Express and Classic events will not be getting new workflows as we phase them out of our product suite, consolidating down to a single event type to scale to each of your different event needs. To reiterate: there will be no need to recreate anything in the new experience, and when you create your next set of events, they'll get the new workflows!

    ------------------------------
    Brandon Meiseles
    Product Manager, Technology
    Cvent
    ------------------------------



  • 31.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 16 days ago
    Edited by Steven Schlossman 16 days ago
    No replies, thread closed.
    I'm still not clear on making the website live and registration live later. 
    When I click to make website live...
    You're about to open the event website to your attendees. Please note the Website feature can't be removed when it's live.

    Can I still make changes to the registration or website where normally you can't make some changes when registration is live?

    ------------------------------
    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
    ------------------------------



  • 32.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.
    Hey Steven! Thanks for sharing this question, and I'm happy to respond here. With the new experience, we have separated the status of your event website from your registration form's status, as you noted. This enhancement aims at allowing you to post marketing or informational content to your greater audience before you're ready to collect registrations; furthermore, it enables you to choose whether you want to use both tools or just one. 

    As you heed the warning about pushing website content live indicating that you can no longer turn the feature off, this does not mean you can't hide it! Once it's live, you can toggle between live and not live. The whole time you are still able to use Site Designer to save or publish changes as per existing rules. 

    Pushing a website live will not limit your ability to design a reg form, even though they're both managed with the same designer tool.

    ------------------------------
    Brandon Meiseles
    Product Manager, Technology
    Cvent
    ------------------------------



  • 33.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Posted 16 days ago
    No replies, thread closed.
    Hi, Megha -- I was hoping to participate in today's Ask the Experts, but I don't have a "Blue Star" in my Community views. I've tried to reset my login/password but never receive the password reset email. I'll check back here later to see the Qs & As, I hope.

    ------------------------------
    Jill Rasco
    VP, Communications
    SITE Texas Chapter
    ------------------------------



  • 34.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    Edited by Megha Jetley 16 days ago
    No replies, thread closed.
    Hey Jill, you are at the right place. 
    Our experts are currently live and are answering questions around the New Cvent Experience through this thread.
    If you have a question, feel free to write it as a reply to this thread and they will respond to you

    ------------------------------
    Megha Jetley
    Assistant Manager,
    Cvent Marketing Department
    ------------------------------



  • 35.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Community MVP
    Posted 16 days ago
    No replies, thread closed.

    Are there any plans for adding a dollar amount allocation instead of a percentage allocation for General Ledger? 

    Under Pricing, if I want to spit the General Ledger between two codes I only have the option of choosing a percentage. Not every amount can be split by a percentage to get the exact penny. This at times prevents us to use this feature. Our Gifts and Records departments need an exact dollar amount for tax purposes both for the university and our donors. 

    I am fully on board with the new style updates on the backend and all the improvements made lately with the User Utility and App Switcher. 



    ------------------------------
    James Rose | Senior Web Developer and Content Management
    Digital Infrastructure
    Office of University Development | University of Michigan
    ------------------------------



  • 36.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.

    Hi James! Great to hear you're liking the new style updates!

    There are no plans at this time to allow for adding a dollar amount allocation instead of a percentage for GL code allocation. I will pass this feedback along to our product team though. We appreciate your input :)

    This would also be great for you to submit this point into the Ideas tab of the community as well!



    ------------------------------
    Morgan Leigh
    Senior Solutions Consultant
    Cvent
    ------------------------------



  • 37.  RE: Ask the Expert event with Cvent Product Manager & Client Services Team – Cvent New Experience

    Cvent Staff
    Posted 16 days ago
    No replies, thread closed.

    Wow, thank you all for your amazing contributions and to our Product Management & Client Services members who shared such helpful insights with us today!

    We will be closing this thread, however if you have additional questions or best practices you'd like to learn, be sure to post a new discussion in the Open Forum.

    If you have any product feedback, you can always share it as an idea in the Ideas section of the Community by selecting the correct category.



    ------------------------------
    Andrea Zobens
    Online Community Manager, Cvent
    ------------------------------