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SMMP Stakeholder Survey

  • 1.  SMMP Stakeholder Survey

    Posted 07-23-2019 10:59
    I do a annual SMMP Stakeholder survey to see how they feel the program is doing, I am looking to change up some of the questions I have been asking.  If anyone has a survey they have used and can share with me that would be great! Thanks, Robin
    #ExecutingStrategicMeetingsManagement

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    Robin Stewart
    Mgr, Global Procurement, Meetings, Events & Hotels
    robin.stewart@relx.com
    RELX Group
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  • 2.  RE: SMMP Stakeholder Survey

    Posted 08-05-2019 10:33
    I would love to see examples as well. Great idea!

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    Lori Wildman
    Senior Marketing Manager
    DuCharme McMilllen & Associates
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  • 3.  RE: SMMP Stakeholder Survey

    Posted 08-06-2019 13:17
    Please share your findings! We have so much trouble with getting actionable statistics based on satisfaction. "How far would you be willing to travel for our next event" has been very useful in determining destinations.

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    Andrea Johnson
    Contract Administrator
    Association of Communication Engineers
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  • 4.  RE: SMMP Stakeholder Survey

    Posted 08-07-2019 17:21
    @Robin Stewart, I do a lot of surveys for my organization, from Principal/Business Owner surveys to role-based surveys to "how did you like this class" surveys. My first question is "What are the things important to your stakeholders?"

    You mentioned "how they feel the program is doing." What metrics is success based on? For feeling type responses, I recommend an easy 5-point Likert scale for scoring, i.e.:

    Statement: The XYZ meeting program provides a valuable return on investment
    Answers: Strongly Agree, Agree, Neutral (Neither Agree Nor Disagree), Disagree, Strongly Disagree

    I prefer using statements to questions, using a 5 point Likert Scale, and using scoring in my survey tool.

    If you could reply with a few criteria about what your success is gauged on and also what you have learned that the stakeholders value, you can come up with very relevant questions that will 1) indicate where you are at the moment and 2) indicate how you have progressed over time.

    I use the same 15 questions with a 5-point likert scale to ask attendees overall how they liked the content, presenters, venue, networking, food, etc. about my event. And I can see that we've steadily risen in all categories YoY.

    Also, I combine my Strongly Agree and Agree statements to indicate a "good score" and my stated goals are 80% satisfaction in all categories.

    I am available for a 1:1 call if you'd like me to demonstrate some of this for you. I can't post the data here because it is potentially restricted data. ​

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    Brenda Ainsburg
    Channel Program Manager
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
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  • 5.  RE: SMMP Stakeholder Survey

    Posted 08-08-2019 03:09
    We ask the following as questions in a grid with answers from strongly disagree to strongly agree and N/A:
    1. Please indicate your satisfaction with the following Meetings and Events Services: Venue Sourcing; Contract Review; Event Planning & Logistics; Attendee Management & Website Registration; and Payment Services.
    2. Please indicate your satisfaction with your assigned Meetings and Events Planner:  The Meeting Planner maintained timely and effective communication; The Meeting Planner was knowledgeable and helpful; and Overall satisfaction with the Meeting Planner's performance
    3. Please tell us if you agree with the following statements about the Meetings and Events Department: Overall, I was satisfied with the Meetings and Events tools and processes; Meetings and Events was able to save me time and/or money; and The next time I have an similar meeting, I will engage Poly Meetings and Events.
    Text answers:
    1. If you could change one thing about your event or the meeting planning process, what would it be?
    2. Please provide any additional comments or questions you may have:
    3. Thank you for your feedback which enables us to improve our services. Do we have your permission to use your comments on the Polycom Meetings and Events website?


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    Amy Drotar
    Global Meeting Manager
    Poly
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  • 6.  RE: SMMP Stakeholder Survey

    Posted 08-14-2019 09:32
    Edited by Camila Macnally 08-14-2019 09:40
    We break our surveys down in to various categories, depending on the event the categories will vary but in general: customer service, program content, venue, communication & promotion, and general event feedback. Within the categories we ask for feedback on things like the event website, sessions, check-in process, clarity & detail of communications, etc.

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    Camila MacNally
    Account Specialist
    MotivAction, LLC
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  • 7.  RE: SMMP Stakeholder Survey

    Posted 08-14-2019 10:08
    Edited by Melissa Thuston 08-14-2019 10:08
    No survey examples to share, but following to see what others share. Great idea!!

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    Melissa Thuston
    Sr. Corporate Meeting and Event Planner
    Halliburton Energy Services, Inc.
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  • 8.  RE: SMMP Stakeholder Survey

    Posted 08-14-2019 19:31
    We ask attendees of our adult education to rate statements about their experience or specific areas (online registration, onsite registration, parking, etc...) using a 5 point Likert Scale, and using scoring via Qualtrics.

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    Jacqueline C. Ward, CMP
    Director, Continuing Legal Education & Special Events, UNC-Chapel Hill
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