Open Forum

  • 1.  Trouble with recording downloads

    Posted 12 days ago
    This feels like a small problem but I am stuck! I'm trying to download a recording of a live-stream event but when I click "Download recording" - nothing happens. I've tried it in Chrome and in Safari. 

    I did not find anything in the support articles. 

    Anyone run into this before? Thanks in advance!
    #ManagingVirtualEvents

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    Grace Liaw
    Program Operations & Engagement Coordinator
    Pedago, LLC
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  • 2.  RE: Trouble with recording downloads

    Cvent Staff
    Posted 11 days ago
    Hi Grace,

    When downloading session recordings, the system may need a few minutes before you see a download start. We recommend staying on the session page for a few minutes after clicking the session download.

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    Madeline Mason
    Senior Client Success Advisor
    Productive Utilization
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  • 3.  RE: Trouble with recording downloads

    Posted 4 days ago
    It worked! Thank you so much. I just needed to wait longer. =)

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    Grace Liaw
    Program Operations & Engagement Coordinator
    Pedago, LLC
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