Edit: This Ask the Expert session is now closed. Hello, Cvent Community! McNeel Keenan, Vice President of Product Management, here. I lead the team bringing you our new end-to-end virtual solution, the Cvent Virtual Attendee Hub®. My team and I will be here in the Open Forum on Thursday, August 27, from 11 – 12 pm ET to answer all your questions and discuss the Virtual Attendee Hub for your virtual meetings and events.
To best prepare for this session, I encourage everyone to join us for Cvent CONNECT Virtual to experience the Virtual Attendee Hub in action.
You should also tune in for the Event Roadmap Livestream with Brett Fitzgerald and yours truly on Wednesday, August 26 at 11 am – 12:00 pm ET. We will prioritize questions in the Ask the Expert that we do not already address in this session.
To give you some initial insight, the Cvent Virtual Attendee Hub delivers a seamless and branded virtual experience to your attendees. Along with an engaging attendee experience, it brings immense value to sponsors and exhibitors. There are no integrations required – it is really an all-in-one virtual solution. Check out the Cvent Virtual Attendee Hub® today, and get your questions ready!
Reminders from our Community Team on how the Ask the Expert session will work:
Add your questions below any time before or during the Ask the Expert session. Be sure to take a look at other Community user's questions and click Recommend to those that you would also like to learn more about.
You can expect to see answers from my team and I starting at 11 am ET on Thursday. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 12 pm ET, so be sure to join us. As an extra tip, download the calendar attachment on this post to be reminded on your personal calendar.
We look forward to reading your questions!
Hello, Cvent Community! McNeel Keenan, Vice President of Product Management, here. I lead the team bringing you our new end-to-end virtual solution, the Cvent Virtual Attendee Hub®. My team and I will be here in the Open Forum on Thursday, August 27, from 11 – 12 pm ET to answer all your questions and discuss the Virtual Attendee Hub for your virtual meetings and events.
Hi Loretta! Thanks for joining us. The solutions that we used to power Connect Virtual were Cvent Registration, Cvent Virtual Attendee Hub, and Cvent Appointments. And yes- Reporting will all be in one place so you will see some additional reports about Attendee Hub engagement show up in the reports list for example.
As for the build experience- its all done in the same event but it's a little different than the canvas based, drag and drop interface of flex. Your account team would be happy to give you a tour now. They can also review the pricing details as well.
I have enjoyed using Attendee Hub for Cvent CONNECT this week! I am curious if there is an option for attendees to download content in real-time, like in the mobile app? Speaking of the mobile app, can you contrast the differences between CrowdCompass and Virtual Attendee Hub for those of us familiar with CrowdCompass for live events?
We do have a mobile app as part of Attendee Hub. If you want to see it in action you can download Cvent Events and search for Connect. Attendees are able to view documents and search the event schedule.
The Attendee Hub Event App was inspired by CrowdCompass and how event apps have been evolving over the past decade. We wanted to build an app that fit your needs in 2020 so you'll find a lot of similarities. We don't have a 1:1 comparison for CrowdCompass and Attendee Hub at this time but your account team will be able to walk you through the differences.
A lot of the same principles of data privacy apply to virtual as they do for in person. We have seen a tendency of other virtual platforms that were built many years ago to be fairly invasive in the amount of data sharing that they are doing with third parties like exhibitors. In general, it's always a best practice to make sure that your attendees opt in to having their information being publicly displayed in anywhere in the virtual event experience. Additionally, they should consent each time before sharing their information with any third parties as well. We are making sure that these workflows are easy to use and understandable for attendees but also enable you to provide value for your exhibitors and sponsors as well.
That's a great question. We currently track who has joined a session so you have a full list of participants. We will be adding additional tracking capabilities soon.
So glad you enjoyed CONNECT! Many of our sessions are available on-demand already and will be up for you to review through October 2nd.
Hi Jennifer, For our sessions, we used advanced production through our Virtual Events 360 offering. We have a producer behind the scenes who is managing the layouts and experience for the session!
Thanks for joining us at Connect! My sessions will be coming very soon in September. One on One virtual appointments are supported today for Exhibitor appointments and we will be introducing support for all attendee to attendee appointments in Q4.
For exhibitors, we do have a fair amount of functionality available today in the virtual attendee hub like Exhibitor and Sponsor listings, Exhibitor Documents, Sponsored Sessions, Video Conferencing and Inbound leads. You may find the Virtual Attendee Hub actually is a great fit for your event now.
As for the Event App part of Virtual Attendee Hub, it's actually available now. We launched the early adopted in March and we went into General Availability on august 1st. The great thing is that it's all on one platform and it's one unified solution.
thanks for joining! We are working hard to allow our customers to create a similar experience as connect virtual. We got a lot of great feedback from attendees on their chat bot experience. We plan to launch support for allowing our customers to bring their own chat bot service starting in Q4 of this year.
Hello, Cvent Community!
My name is Shiloh Frauen and I am a Senior Product Manager at Cvent working directly on the Cvent Virtual Attendee Hub®. We are excited to join you in the Open Forum today and answer the questions you have around the Virtual Attendee Hub and your virtual meetings and events. We are sure you learned a ton through Cvent CONNECT Virtual the past 2 days and are ready to continue the conversation. Please click the blue Reply button to post your questions, and my colleagues and I will respond to you during this one-hour live session. Thank you! Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based upon features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.
Virtual Attendee Hub does have an app! We wanted to build a mobile experience that was 100% part of our Cvent platform to make it even easier for you to build a complete experience for your attendees. It is a new app and will eventually replace our CrowdCompass experience. CrowdCompass will be supported throughout 2021 but Attendee Hub is available for use today so you can choose when moving makes sense for you.
Hi Mary- thanks for the kind words and thanks for joining as at Connect Virtual. All of the text in AttendeeHub can be edited. We have a language management tool that allows you to edit any default system text.
And yes- "My Sessions" was something that wasn't quite ready in time for Connect Virtual but it's coming soon. Attendees will be able to build their agenda in AttendeeHub so no need to make them do it during the registration process if you don't want to.
As for the session list - yes we have heard that feedback and will no doubt be incorporating enhancements to the session list on the roadmap soon.