Our company has noticed a decrease in our Survey response rates for our presenters/instructors that we use multiple times a year. We try to only survey individuals once a quarter, every three months, but still, are not seeing the response rates we would like.
We survey our presenters/instructors with customer service based questions to see where our teams, who coordinate events, can improve the point of contact between our team and the presenter/instructor. We've had our questions for some years and those who do respond seem to 'Christmas Tree' down the ratings giving us high ratings but little to no valuable feedback for improvement. Our Metrics are great but don't provide us with how we can improve.
We're reaching out to the CVENT Community to see if there was/is anyone in our shoes. We'd like to know what you did to turn-around your response rates.
Any feedback or advice would be welcome. Thank you all for taking the time to read and respond to our discussion.