Open Forum

  • 1.  I need an Account Contact or Billing Contact

    Posted 10-18-2021 11:27
    Does anyone know how to find out who our CVENT Account Rep is or how to find a billing contact?  I have been trying for 3 weeks to get CVENT to just respond about them charging us twice and I have gotten nothing but complete silence.  I opened a ticket because its the only option they give you and of course there is no option for billing issues, nor can I find any way to contact the billing department.   I also do not see anywhere that lists who our account/sales rep is.

    Jennifer Saltzman
    Director of Marketing
    Saltzman Associates

  • 2.  RE: I need an Account Contact or Billing Contact

    Cvent Staff
    Posted 10-18-2021 13:18
    Hi @Jennifer Saltzman a rep from our Account team will be reaching out to you momentarily to touch base and discuss how to connect moving forward! I've just passed your info along. 

    Kind regards,​

    Andrea Zobens
    Online Community Manager, Cvent

  • 3.  RE: I need an Account Contact or Billing Contact

    Community MVP
    Posted 10-18-2021 18:00

    I think there was to be a feature to have all of the people connected with our account would be in our admin area. Or maybe it was just a suggestion?

    People are changing so often.

    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America