Open Forum

Expand all | Collapse all

Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

  Thread closed by the administrator. It is viewable, but not accepting new replies.
  • 1.  Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Cvent Staff
    Posted 07-28-2020 11:16
    No replies, thread closed.

    Hello Cvent Community!

    We are excited to announce our upcoming Ask the Expert sessions featuring several incredible 2020 Excellence Awards finalists. The Cvent Excellence Awards celebrate customers who are driving innovation in the meetings, events, and hospitality industries. This year, we will be celebrating the work they have achieved, as well as noting their contributions to shaping the path forward in our industry.

    Register for Cvent CONNECT Virtual to see the winners announced live on Tuesday, August 25th at 4:30PM ET.

    Next week on Wednesday, August 5th, at Noon-1:00 ET, we'll be hosting a real-time Ask the Expert right here in the Community to answer your questions about using the entire Cvent platform to manage your holistic events program and prove your success through an incredible attendee experience.

    We will have experts from SoftPro here in the Open Forum to answer your questions. SoftPro is a 2020 finalist for the Mobile Maverick award, which showcases best use of mobile event technology. SoftPro starts the event lifecycle by sourcing their venue through the Cvent Supplier Network, then builds out registration through Cvent Event Management. They have been using Classic registration for over five years and have begun their Flex migration this year. Their game-changer experience was the implementation of the CrowdCompass mobile app at their annual conference, where they saw an 87% adoption rate in 2019, 22,300 user interactions with the app, and 99% attendee satisfaction.

    Here's how it works:

    This thread will re-open August 5th, at Noon-1:00PM ET, and you can reply with your questions. If you are not sure if you can make it live, please send your questions for SoftPro to Communitymanager@cvent.com. I am happy to post it on your behalf in the community.

    You can stay connected to this discussion by clicking the star at the top of this post to follow it. Following the discussion means you will get notified when the event is live and see the questions and answers (you can always unfollow it after.)

    We look forward to reading your questions!


    #EventApp-Building/managing
    #CventCONNECT
    #SourcingaVenue
    #ManagingVirtualEvents

    ------------------------------
    Jodi Meier
    Online Community Manager
    ------------------------------


  • 2.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:09
    No replies, thread closed.
    Hi, Cvent Community! My name is Jill Strickland and myself and my SoftPro colleagues, Ellen Crema and Kristen Burgess are excited to be here today and answer any questions you may have. We are thrilled to be a finalist for the Mobile Maverick category in the Cvent Excellence Awards and would love to share our experiences and best practices regarding the CrowdCompass mobile app and using the Cvent platform to streamline our event lifecycle experience. Let us know below what you are interested in hearing about!

    ------------------------------
    Jill Strickland
    Marketing Specialist
    SoftPro
    ------------------------------



  • 3.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:11
    No replies, thread closed.
    Hi Jill and team,

    What is your greatest or most creative hack when using CrowdCompass? Thanks in advance!

    ------------------------------
    Leslie Loy
    Training and Events Coordinator
    Charter Schools Development Center
    ------------------------------



  • 4.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:13
    No replies, thread closed.
    At the suggestion of CrowdCompass (CC) support, we were able to utilize Groups to export the attendees from CC and then categorize attendees based on the track they registered for in Cvent to show the sessions unique to their track in their CC Schedule icon. Because the tracks an attendee registered for in Cvent do not carry over to CC, we had to export the attendee data from CC, make the appropriate group assignments, and then reimport into CC.

    ------------------------------
    Jill Strickland
    Marketing Specialist
    SoftPro
    ------------------------------



  • 5.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:21
    No replies, thread closed.

    Hi Jill,

    Great, thank you! Additionally, do you support exhibitor profiles through the app, and if so how do you embed videos and documents efficiently?



    ------------------------------
    Leslie Loy
    Training and Events Coordinator
    Charter Schools Development Center
    ------------------------------



  • 6.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:22
    No replies, thread closed.
    We have supported basic exhibitor profiles in CrowdCompass via an Exhibitor navigation icon. The exhibitor profiles we had were fairly simple, listing the company name, a brief description, web link, and attending company representatives' contact information.

    ------------------------------
    Jill Strickland
    Marketing Specialist
    SoftPro
    ------------------------------



  • 7.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:51
    No replies, thread closed.
    Hi all,

    What are some good tips for technology use while our events have transitioned to virtual. Any new features or software that has helped?

    Thank you! 



    ------------------------------
    Megan Ridgway
    Sr. Specialist, Event Operations
    S&P Global Market Intelligence(PreviouslySNL Financial LC)
    ------------------------------



  • 8.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:54
    No replies, thread closed.

    If you're looking to transition an in-person event to completely virtual, we'd recommend researching and using virtual event software platforms (Cvent is a great place to start😃). Make sure you're using features like chat and video to interact with attendees virtually. We also recommend recording any sessions and making them available, at least temporarily, after the conference. We've found that it can be difficult for attendees to attend and virtual event, especially if it lasts several hours, so they're more likely to consume the content on their own time outside of the scheduled live date and time.



    ------------------------------
    Ellen Crema
    Brand Marketing Manager
    SoftPro
    ------------------------------



  • 9.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 13:01
    No replies, thread closed.
    Hello,

    What is your biggest tip when using the Cvent/Flex platform (simple time saver tip that everyone should know)? Thank you! 



    ------------------------------
    Katie Dreifus
    Meeting and Events Specialist
    loanDepot
    ------------------------------



  • 10.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 13:01
    No replies, thread closed.
    We are new to Flex, but in transitioning from Flex to Classic, I would say utilizing the free webinars available through Cvent is a good way to kickstart and get through the learning curve. Also, Cvent support is excellent, so if you are stumped and cannot find a relevant help article or community topic, contact their support. They are always polite, responsive and knowledgeable.

    ------------------------------
    Ellen Crema
    Brand Marketing Manager
    SoftPro
    ------------------------------



  • 11.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:29
    No replies, thread closed.

    Hey Jill and Team Softpro, 
    Do you utilize Session Groups in your Cvent event registration process? If so, how do you choose to display your sessions and organize them for your event? 



    ------------------------------
    Linda White
    Marketing Communications Specialist
    FCC Services
    ------------------------------



  • 12.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:35
    No replies, thread closed.
    Our attendee registration path allows each attendee to choose one of three Admission Items which internally we refer to as "tracks" e.g. Track 1, Track 2, Track 3. Each Admission Item has sessions that are specific to that Admission Item. Individual sessions can be categorized using the same name as the Admission Item or could be categorized as Meal or General Session. By categorizing the sessions, you can then select which sessions to include for each Admission Item. The Admission Item called Track 1, for example, would have all sessions that are specific to that track, plus any meals or general sessions that are included with all Admission Items. The session association is controlled by going to Event Details>Admission Items. Select the Admission Item that you want to designate specific sessions to and then click on the Advanced Settings tab and click on Edit. Under Availability you can choose which sessions are associated with that Admission Item.

    ------------------------------
    Ellen Crema
    Brand Marketing Manager
    SoftPro
    ------------------------------



  • 13.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:39
    No replies, thread closed.

    Hey Ellen, 
    Thank you! That's helpful. Additionally, do you create/send certificates of completion through your Cvent event registration? If so, what are the steps you take to ensure each participant receives their own certificate?



    ------------------------------
    Linda White
    Marketing Communications Specialist
    FCC Services
    ------------------------------



  • 14.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:43
    No replies, thread closed.
    We have not done certificates of completion for our sessions/conferences. We would defer to Cvent on this.

    ------------------------------
    Jill Strickland
    Marketing Specialist
    SoftPro
    ------------------------------



  • 15.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Cvent Staff
    Posted 08-05-2020 12:46
    No replies, thread closed.
    Hi Linda,

    I wanted to pass along a great discussion in the Community reviewing the Cvent certificate feature and how to email it to your attendees at the end of the event. To ensure it is personalized for each attendee, you can use a Full Name data tag, which will populate their contact details on the certificate when they download it from the email. If you have any additional questions, feel free to add to the discussion in the Open Forum or reach out to our Customer Care team for assistance.

    Best,

    Danni



    ------------------------------
    Danni Czark
    Senior Associate, Online Community Marketing
    Cvent
    ------------------------------



  • 16.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:55
    No replies, thread closed.

    Hey there!

    How do you encourage the adoption of the mobile app to the older generation in a way that they really appreciate?

    Thank you!

     



    ------------------------------
    Sharna Pascolo
    Program Director
    Texas Society of Architects
    ------------------------------



  • 17.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Posted 08-05-2020 12:59
    No replies, thread closed.
    When we first utilized the CC app at our 2018 conference, we made the decision to distribute all course materials exclusively in an electronic format through the app as opposed to printing and distributing manuals at the conference. We promoted the switch as a green initiative, and it was very well accepted by our attendees. Our attendee demographic is not what you would consider tech savy either, and our app download rates were 86% and 87% in 2018 and 2019. Attendees also loved the mapping capabilities so that they could find their way around the conference space and easily locate where a session was being held.

    ------------------------------
    Jill Strickland
    Marketing Specialist
    SoftPro
    ------------------------------



  • 18.  RE: Cvent Excellence Awards Ask the Expert Series: Event Platform Success (8/5)

    Cvent Staff
    Posted 08-05-2020 13:05
    Edited by Danielle Czark 08-05-2020 13:16
    No replies, thread closed.

    Thank you all for your contribution to our virtual Ask the Expert, and thank you to our experts from SoftPro for your great insight and best practices!

    We will be closing this thread, however if you want to continue the conversation feel free to post a new question through the discussion in the Open Forum. There are many great discussions in the Cvent Community, as well as great resources through the Knowledge Base and Cvent events/webinars.

    Best,

    Jodi

    ------------------------------
    Jodi Meier
    Online Community Manager
    ------------------------------