Thank you for posting this question, Erin! As a Lead Catcher, whose hours are (supposed to be) 8:00-4:00, I find that we have missed opportunities in the RFP Showcase because they come in well past regular business hours. Now I'm checking in at home after dinner or before I get ready in the morning to leave for work. It does seem like there should be a way acknowledge and allow time for a Sales Manager to respond to any of these leads, especially those that come in at off hours.
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Sales Manager
RFP Contact
El Conquistador Tucson, A Hilton ResortUnited States
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Original Message:
Sent: 10-31-2025 12:11
From: Erin Santangelo
Subject: How can I stop the clock (as a venue) once I have received an RFP?
We are trying to increase our response time as a team. Does anyone have any Best Practices?
Is there anything I can do to "stop the clock" other than submitting the actual RFP?
Can I hit "Mark in progress" will this stop the clock?
Thanks guys,
Erin
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Erin Santangelo
Senior Sales Manager
World Equestrian Center Ocala, FLUnited States
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