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  • 1.  2 Way Passkey Integration option missing from hotel setup

    Posted 05-24-2023 12:03

    I'm trying to setup my registration process to include hotel reservations and I'm following the guide, however it mentions checking a 3rd option that I do not have.  I've got a case open with Passkey support, but I'm getting a response every 24-36 hours and I'm trying to get my event live, so was hoping someone else may have run into this.  

    This is what the guide shows.....
    and this is what I actually see...

    Anyone have any ideas why that 3rd option is missing?  Could I be missing a configuration setting somewhere?

    #Passkey

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    Jeremy DeStefano
    Hexagon Public Safety Users Group
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  • 2.  RE: 2 Way Passkey Integration option missing from hotel setup

    Posted 05-25-2023 11:19

    Hi Jeremy,
    Can you please confirm your Cvent Account Number where this is happening and we can look into this further for you. For immediate assistance, I would recommend calling our 24/7 Customer Care team directly and they will also be able to help troubleshoot.



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    Julia Plymack
    Client Success Manager
    Cvent
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  • 3.  RE: 2 Way Passkey Integration option missing from hotel setup

    Posted 05-31-2023 19:16

    My account number is INTUS00019.  



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    Jeremy DeStefano
    Hexagon Public Safety Users Group
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  • 4.  RE: 2 Way Passkey Integration option missing from hotel setup

    Posted 06-01-2023 09:18

    Hi Jeremy,

    I took a look at your account and would recommend reaching out to your Account Manager about this as this Passkey integration isn't available with your current Cvent license type: https://www.cvent.com/en/product-exhibitsThe integration can be added on a la carte if you're interested as well.



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    Julia Plymack
    Client Success Manager
    Cvent
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