Hi Nicole,
Hope you are well!
I highly appreciate you understanding despite the issue. But, rest assured if there will be any update in these policies all of our client will be notified.
Regards,
Khushbu Gupta
Associate Quality Lead - Quality Team
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Khushbu Gupta
CventUnited States
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Original Message:
Sent: 03-09-2023 06:41
From: Nicole Phillips
Subject: Buffering issue for Attendee Hub viewers in China
I just ran into this issue with one of our employees in China trying to register for an internal symposium. I didn't know what was going. He eventually was able to register but it took quite a few tries to do so. This explanation explains it. Not only is it frustrating to our China-based employees but we also have clients in China that will need to register at future company-hosted events. This is unfortunate but I understand it cannot be controlled by Cvent. Thank you for the explanation!
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Nicole Phillips
Events Manager
Lummus TechnologyUnited States
Original Message:
Sent: 09-30-2022 09:34
From: Khushbu Gupta
Subject: Buffering issue for Attendee Hub viewers in China
Hi Liz,
Hope you are well!
I understand your concern and apologize for any inconvenience caused. Officially we do support Cvent products in China but because internet traffic is controlled, China's firewall restricts some sites, which might lead to some bad quality of streams or increased buffer time. Hence, Cvent products may or may not function well.
We also suggest the same in our terms of use:
https://www.cvent.com/en/cvent-event-cloud-terms-use
You can test any website to see if it is blocked in China in real time by clicking on the following link:
http://www.chinafirewalltest.com/
Regards,
Khushbu Gupta
Associate Quality Lead - Quality Team
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Khushbu Gupta
CventUnited States
Original Message:
Sent: 09-29-2022 10:19
From: Liz Gemmell
Subject: Buffering issue for Attendee Hub viewers in China
Hello!
We have been using Cvent for some time and have been getting some feedback from staff and members in China that they are experiencing high levels of buffering when viewing live sessions on the Attendee Hub. Has anyone else come across this issue? Is yes, are there any steps we can take to increase bandwidth of the stream?
Cheers
Liz
#ManagingVirtualEvents
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Liz Gemmell
Event Manager
Royal Institution of Chartered SurveyorsAustralia
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