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  • 1.  Buffering issue for Attendee Hub viewers in China

    Posted 09-29-2022 10:19
    Hello!

    We have been using Cvent for some time and have been getting some feedback from staff and members in China that they are experiencing high levels of buffering when viewing live sessions on the Attendee Hub. Has anyone else come across this issue? Is yes, are there any steps we can take to increase bandwidth of the stream?

    Cheers
    Liz
    #ManagingVirtualEvents

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    Liz Gemmell
    Event Manager
    Royal Institution of Chartered SurveyorsAustralia
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  • 2.  RE: Buffering issue for Attendee Hub viewers in China

    Cvent Staff
    Posted 09-30-2022 09:35
    Edited by Daniel Marotta 10-03-2022 09:45
    Hi Liz,

    Hope you are well!

    I understand your concern and apologize for any inconvenience caused. Officially we do support Cvent products in China but because internet traffic is controlled, China's firewall restricts some sites, which might lead to some bad quality of streams or increased buffer time. Hence, Cvent products may or may not function well. 

    We also suggest the same in our terms of use:
    https://www.cvent.com/en/cvent-event-cloud-terms-use

    You can test any website to see if it is blocked in China in real time by clicking on the following link:
    http://www.chinafirewalltest.com/

    Regards,
    Khushbu Gupta
    Associate Quality Lead - Quality Team

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    Khushbu Gupta
    CventUnited States
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  • 3.  RE: Buffering issue for Attendee Hub viewers in China

    Posted 03-09-2023 06:42

    I just ran into this issue with one of our employees in China trying to register for an internal symposium.  I didn't know what was going.  He eventually was able to register but it took quite a few tries to do so.  This explanation explains it.   Not only is it frustrating to our China-based employees but we also have clients in China that will need to register at future company-hosted events.  This is unfortunate but I understand it cannot be controlled by Cvent.  Thank you for the explanation!



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    Nicole Phillips
    Events Manager
    Lummus TechnologyUnited States
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  • 4.  RE: Buffering issue for Attendee Hub viewers in China

    Cvent Staff
    Posted 03-20-2023 05:29

    Hi Nicole,

    Hope you are well!

    I highly appreciate you understanding despite the issue. But, rest assured if there will be any update in these policies all of our client will be notified. 

    Regards,

    Khushbu Gupta

    Associate Quality Lead - Quality Team



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    Khushbu Gupta
    CventUnited States
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